NOVUS Glass of Cheyenne

Author: Patrick Kent Rating: 5/5 Date: 9/30/2024, 10:01:41 PM Review: I reached out to Novus to discuss replacing a fixed side window on an older vehicle. The window was to be repaired as part of an insurance claim with another big name glass shop in town. After two months of waiting, the original shop claimed they could not source the part, that they would not install the part if I provided it (even OEM), and my choices were to wait indefinitely for the window to magically appear in their suppliers’ inventory or figure out the repair on my own. Novus was immediately helpful in discussing potential avenues to source the window and get it fixed instead of coming up with excuses and deflecting a problem they had no involvement in. I had several back-and-forth phone calls with the techs and front desk about proceeding and never once was I made to feel like I was bothering them. This was all before committing to a repair or paying Novus a dime. The repair was scheduled in a day and completed within a few hours on the scheduled day for a fair price. Props to Novus for resolving a giant headache with quality customer service and workmanship. Excellent experience all around. Will return in the future. —– Author: brody ward Rating: 5/5 Date: 6/1/2024, 1:38:57 AM Review: Excellent service, and very well priced, they were very quick to get me in, and did a better job then the one I took to Safelite. 10/10 would recommend. —– Author: Aaron Nelson Rating: 5/5 Date: 7/27/2023, 3:20:31 PM Review: Wonderful service and staff. Would recommend to anyone!! —– Author: Kari Happold Rating: 5/5 Date: 5/23/2023, 11:19:57 PM Review: Best service in town —– Author: Kate Ince Rating: 5/5 Date: 5/4/2023, 11:47:17 PM Review: Outstanding customer service! Very friendly and helpful. We were able to get right in and get our issue as resolved as possible, given the circumstances of our sunroof issue. —– Author: Morris Mcgaugh Rating: 5/5 Date: 2/1/2023, 10:56:09 PM Review: Great and timely service. —– Author: Kirk Hood Rating: 5/5 Date: 6/30/2022, 11:19:22 PM Review: Novus has great customer service. I showed up late to get a rock chip fixed and they were happy to help! —– Author: Alexzander Brown Rating: 5/5 Date: 5/15/2022, 4:02:15 PM Review: Great and fast service. —– Author: Debra Johnson Dahrouge Rating: 5/5 Date: 9/8/2021, 9:23:37 PM Review: Excellent service and patient with insurance claim! Awesome! —– Author: Will Westervelt Rating: 5/5 Date: 8/16/2021, 9:51:50 PM Review: Great customer service, locally owned and operated.