Author: Cory Kirchert
Rating: 5/5
Date: 9/5/2024, 11:36:10 PM
Review: Outstanding service, pricing, and results. Lo and Mark installed a new system in my Kia and it is fantastic.
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Author: Cory Kirchert
Rating: 5/5
Date: 9/5/2024, 11:36:10 PM
Review: Outstanding service, pricing, and results. Lo and Mark installed a new system in my Kia and it is fantastic.
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Author: Raxyis
Rating: 2/5
Date: 3/6/2023, 8:49:54 PM
Review: Lied to/ bad quality
2 people quoted me one price and then when a friend of mine went to pickup the car they quoted him way over, I told the guy what I was quoted and he changed his number to one in between which is still wrong and inadvertently admitting he tried to upcharge us.
When I got my car back there were disconnected wiring resulting in certain features not working. I took the panel apart and connected it again
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Author: Raxyis
Rating: 2/5
Date: 3/6/2023, 8:49:54 PM
Review: Lied to/ bad quality
2 people quoted me one price and then when a friend of mine went to pickup the car they quoted him way over, I told the guy what I was quoted and he changed his number to one in between which is still wrong and inadvertently admitting he tried to upcharge us.
When I got my car back there were disconnected wiring resulting in certain features not working. I took the panel apart and connected it again
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Author: Zachary Silvis
Rating: 5/5
Date: 9/18/2022, 2:03:33 PM
Review: I visited here in March 2022 to get an estimate for a new radio in my Ford Fiesta because the Bluetooth in my stock radio was starting to fail. The rep who assisted me was very helpful, and recommended that I try to get a diagnosis from Ford to make sure that replacing the radio was necessary. I thought that was good advice, so I eventually had Ford look at it. Their diagnosis was that I needed an entirely new radio, but their quote was ~$200 more than Unique Audio’s quote. So I came back to Unique Audio in September 2022 to finally get the radio replaced. Not only did they already have the parts on hand, but they did the work the same day and the final price was exactly the same as the quote they gave me 6 months previous (I had expected some sort of up-selling due to the amount of time that had passed). When I picked up the car, they gave me a helpful demo of how the new radio worked. They even integrated it with the existing steering wheel controls, which was a huge plus. Definitely recommend Unique Audio!
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Author: Chris Williams
Rating: 5/5
Date: 3/29/2022, 4:20:40 PM
Review: Walked in with no appointment shortly after they opened on a Tuesday. They were able to get me in immediately for “troubleshooting” I stated I needed. My system was installed by another shop, but Unique was able to quickly identify the issue and resolve it. I appreciated they didn’t talk any smack about the install from the other shop and they didn’t try to tell me a bunch of things that needed to be fixed from the prior install (NO upselling!). They didnt round up for the full hour of tech time, gave me an extra fuse for my system and I left happy. Also a lounge area for you if you want to wait. Seems to be a fair pricing, no BS, honest shop and I’ll definitely be going back if I need any car audio related items addressed.
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Author: Jaswinder Singh
Rating: 5/5
Date: 8/3/2021, 2:55:46 AM
Review: Unique audio is the best place for all car audio needs. People are very professional, they do not push to sell unnecessary stuff. Knowledgeable professionals provide high-class service at very reasonable prices. I would highly recommend this place for any car audio needs.
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Author: Jaswinder Singh
Rating: 5/5
Date: 8/3/2021, 2:55:46 AM
Review: Unique audio is the best place for all car audio needs. People are very professional, they do not push to sell unnecessary stuff. Knowledgeable professionals provide high-class service at very reasonable prices. I would highly recommend this place for any car audio needs.
Author: Erick Torres
Rating: 4/5
Date: 8/4/2022, 5:59:59 PM
Review: Stopped by Unique Audio for a Mother’s Day gift to my wife a little over a year ago. Asked to have a radio installed that allows for bluetooth/hands-free phone and tinting the windows of my wife’s car. They seemed knowledgeable and easy to talk with. I scheduled a day to drop off my wife’s car and returned at that time as promised. When leaving the car, I was told the tint person was on vacation for a few weeks. When I asked if the tinting will still get done, the owner responded “We’ll see.” I took that as a no and expected it wouldn’t be done. When we returned to pick up the car, there was no tint installed. The radio looked good and has been working well. They ended up refunding us for not getting the tint, but didn’t refund the taxes. At this point, I was a little bothered by a few misteps on the customer service aspect, but everyone stayed professional. Even though the customer service issue didn’t leave a good impression on us, the work done looks good and has worked well.
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Author: Terry Dickinson
Rating: 5/5
Date: 2/14/2022, 3:10:31 PM
Review: Extremely professional, knowledgeable, and honest staff that work here. There was no effort to upsell above what I needed like you’ll see in other audio places. They were also able to fit me in last minute to get my alarm system updated. They have made me a customer for life.
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Author: William Daily
Rating: 5/5
Date: 11/3/2021, 5:36:38 PM
Review: Still the best customer service and product in Northern Virginia, even after my last visit seven years ago. “Lo” took time to access my concern and immediately resolved my issue. He explained clearly to me what caused the problem. I will always give this company my auto stereo business first priority.
Thanks Lo.