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About

NOVUS Glass of Richmond, located in the city of Ashland, Virginia, offers professional auto window tinting services that cater to customers seeking enhanced vehicle aesthetics and protection. The shop provides skilled technicians who meticulously apply high-quality window films with precision and attention to detail, ensuring a seamless and clean installation. Customers can expect a reliable and efficient tinting experience that focuses on improving both the visual appeal and functionality of their vehicle windows.

Pricing

Numerous reviews explicitly mention fair, reasonable, good, competitive, and best pricing. Customers repeatedly express satisfaction with the value received for the services.

Customer Service

Based on the overwhelmingly positive reviews, the business consistently receives praise for its excellent customer service. Customers describe the service as outstanding, amazing, exceptional, friendly, and professional.

Reviews

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Previous Reviews Mentioning Price

Author: hope prince Rating: 5/5 Date: 2/4/2025, 3:12:50 PM Review: NOVIS took very good care of my car. They were able to get me in quickly and for the best price in town. The store was clean and comfortable for waiting. —– Author: Tom F Rating: 5/5 Date: 1/29/2025, 7:03:46 PM Review: Excellent service at the right price. Alvin and team replaced my windshield and it was like night and day. Better than the original, excellent documentation, professional and friendly service ! Would recommend to friends and family! —– Author: Tom F Rating: 5/5 Date: 1/29/2025, 7:03:46 PM Review: Excellent service at the right price. Alvin and team replaced my windshield and it was like night and day. Better than the original, excellent documentation, professional and friendly service ! Would recommend to friends and family! —– Author: Denise Hamilton Rating: 5/5 Date: 1/24/2025, 11:50:04 PM Review: This was one of the best companies I’ve been to! The owners were extremely responsive and took care of me on the spot. It was a great price for great work! It was the cleanest and best stocked waiting room I’ve ever been to (coffee, creamer, hot chocolate, teas, etc). I’d gladly travel to this location for any future auto glass work I need even though it’s not close to me. —– Author: Denise Hamilton Rating: 5/5 Date: 1/24/2025, 11:50:04 PM Review: This was one of the best companies I’ve been to! The owners were extremely responsive and took care of me on the spot. It was a great price for great work! It was the cleanest and best stocked waiting room I’ve ever been to (coffee, creamer, hot chocolate, teas, etc). I’d gladly travel to this location for any future auto glass work I need even though it’s not close to me. —– Author: Joe Guest Rating: 5/5 Date: 12/31/2024, 9:58:12 PM Review: Excellent customer service, competitive pricing. Even vacuumed my vehicle. Would use them again and highly recommend. —– Author: Joe Guest Rating: 5/5 Date: 12/31/2024, 9:58:12 PM Review: Excellent customer service, competitive pricing. Even vacuumed my vehicle. Would use them again and highly recommend. —– Author: Joe K Rating: 5/5 Date: 12/4/2024, 9:45:47 PM Review: Great service at a fair price! I highly recommend Novus Glass for all windshield repair and replacement work! —– Author: Brittany Kindle Rating: 5/5 Date: 9/29/2024, 6:45:23 PM Review: This place deserves 10 stars! Great customer service and great pricing! I dropped my car off in the morning and they were done before lunch! If you need your windshield fixed this is the place!! —– Author: Thomas Smith Rating: 5/5 Date: 9/5/2024, 8:29:38 PM Review: Amazing service, called unexpectedly and got the job done within just a couple hours! Delivered everything as promised with great pricing. Highly recommend —– Author: Thomas Smith Rating: 5/5 Date: 9/5/2024, 8:29:38 PM Review: Amazing service, called unexpectedly and got the job done within just a couple hours! Delivered everything as promised with great pricing. Highly recommend —– Author: CT Smith Rating: 5/5 Date: 9/5/2024, 8:24:38 PM Review: The NOVUS Glass team did an outstanding job replacing glass of my Mercedes GLK350. Picked it up, provided excellent communication during the work and finished as promised. All this at a great price! I’m referring them to anyone who is need of their services. —– Author: Larry White Rating: 5/5 Date: 7/31/2024, 9:39:07 PM Review: Great service at a fair price. I have used Novus for windshield replacement and windshield repair with great satisfaction. The shop is also very considerate with your time, always keeping appointments. —– Author: Larry White Rating: 5/5 Date: 7/31/2024, 9:39:07 PM Review: Great service at a fair price. I have used Novus for windshield replacement and windshield repair with great satisfaction. The shop is also very considerate with your time, always keeping appointments. —– Author: Lisa Stroud Rating: 5/5 Date: 7/24/2024, 4:03:45 PM Review: Great customer service, great communication, great price. I appreciate the extra the level of service they provide. Highly recommend!! —– Author: Lisa Stroud Rating: 5/5 Date: 7/24/2024, 4:03:45 PM Review: Great customer service, great communication, great price. I appreciate the extra the level of service they provide. Highly recommend!! —– Author: Melanie Votaw Rating: 5/5 Date: 7/14/2024, 4:27:08 PM Review: Avery is very nice to deal with. Price quoted was actual price & very reasonable. I waited & only took about 60 min. to fix 2 spots. One was a little trickier, too. He wasn’t satisfied with the way it looked after he was done, so he didn’t charge me for it. It was sealed, but he just didn’t like it. Shop & front area are very clean. This is my third experience with them. I’ve also had a windshield replaced on my 2022 Honda Passport. Highly recommend. —– Author: Melanie Votaw Rating: 5/5 Date: 7/14/2024, 4:27:08 PM Review: Avery is very nice to deal with. Price quoted was actual price & very reasonable. I waited & only took about 60 min. to fix 2 spots. One was a little trickier, too. He wasn’t satisfied with the way it looked after he was done, so he didn’t charge me for it. It was sealed, but he just didn’t like it. Shop & front area are very clean. This is my third experience with them. I’ve also had a windshield replaced on my 2022 Honda Passport. Highly recommend. —– Author: Randi Coled Rating: 5/5 Date: 7/1/2024, 7:46:21 PM Review: The work was finished before promised and best price around. The shop is very clean and neat. I called the same day that they were able to do the work. Highly recommend —– Author: Frank Valentine Rating: 5/5 Date: 5/30/2024, 8:24:40 PM Review: Friendly and fast service. Reasonable pricing, too!

Previous Reviews Mentioning Customer Service

Author: Paris Coleman Rating: 5/5 Date: 2/20/2025, 3:54:12 PM Review: Outstanding customer service experience et value. I highly recommend. —– Author: Crystal Hill Rating: 5/5 Date: 11/5/2024, 6:35:03 PM Review: Exceptional customer service! Novus went out of their way to pick up and deliver my vehicle to my house. The work they did was great quality. I highly recommend! —– Author: Jennifer Powers Rating: 5/5 Date: 10/30/2024, 8:46:31 PM Review: Amazing service. Was able to fit me in and fix the crack before it was a bigger issue. —– Author: David Rice Rating: 5/5 Date: 8/30/2024, 7:06:56 PM Review: Excellent customer service and excellent work. Called on a Monday for an insurance replacement of front windshield that would need calibration. Avery was able to order the windshield same day and fit me in on Wednesday morning 9am with work completed by Wednesday afternoon at 2pm. The windshield and car dashboard was clean on pickup and the shop location is also very clean and professional. Highly recommend. —– Author: Leigh Wilson Rating: 5/5 Date: 8/27/2024, 4:38:43 PM Review: Customer service was amazing from the first call, they got me in quickly and finished within hours. Offered their van to use while they replaced my windshield, entire experience was 10/10! —– Author: Scott Rating: 5/5 Date: 8/12/2024, 4:03:12 PM Review: Great experience working with them through SF. Quick, efficient, and excellent customer service! 10/10! —– Author: Benjamin Crain Rating: 5/5 Date: 8/7/2024, 4:08:53 PM Review: Excellent, speedy customer service! If you’re Hanover local choose these guys over safelite! —– Author: Rachel Schmitt Rating: 5/5 Date: 8/6/2024, 1:45:55 PM Review: Excellent customer service from Avery! It’s so hard to find companies nowadays that are honest and don’t try to scam you. Avery was transparent about all my options and helped figure out what would be best for my car. —– Author: Carlton Gordon Rating: 5/5 Date: 7/30/2024, 4:42:19 PM Review: Excellent work and great customer service! —– Author: Lisa Stroud Rating: 5/5 Date: 7/24/2024, 4:03:45 PM Review: Great customer service, great communication, great price. I appreciate the extra the level of service they provide. Highly recommend!!
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