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About

M & M Customs, located in the charming city of Alvin, Texas, offers professional auto window tinting services that cater to customers looking to enhance their vehicle’s appearance and functionality. The shop provides skilled technicians who carefully apply high-quality window tints with precision and attention to detail, ensuring a sleek and uniform look. Clients can expect a reliable and efficient experience with a range of tinting options that can help reduce heat, protect interior surfaces, and improve overall driving comfort.

Pricing

Many reviewers complained about high or inflated prices, unexpected charges, and feeling ripped off. While a few reviewers mentioned reasonable prices, the majority expressed negative sentiments regarding pricing.

Customer Service

Based on the reviews, there are mixed opinions on customer service. Some reviewers reported positive experiences with friendly and helpful service, while others described negative experiences with rude or unhelpful staff, double-booked appointments, and a general lack of care for customers. The negative reviews outweigh the positive ones.

Reviews

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Previous Reviews Mentioning Price

Author: Felicia Moore Rating: 5/5 Date: 10/11/2024, 4:15:58 PM Review: Awesome fast friendly service reasonable price! —– Author: Felicia Moore Rating: 5/5 Date: 10/11/2024, 4:15:58 PM Review: Awesome fast friendly service reasonable price! —– Author: TOMMY THORNTON Rating: 5/5 Date: 3/8/2024, 1:29:47 PM Review: My window tint was too dark so they removed it and replaced it and looks by perfect now. Great job. Great price —– Author: Chuching Liu Rating: 5/5 Date: 9/27/2023, 4:03:47 PM Review: Prices were higher than many other shops. The service was fast. —– Author: Chuching Liu Rating: 5/5 Date: 9/27/2023, 4:03:47 PM Review: Prices were higher than many other shops. The service was fast. —– Author: Joe Torres Rating: 1/5 Date: 7/30/2023, 11:06:43 PM Review: WORST experience. Charged me $1200 for a job worth half the price. Don’t recommend any service from them. At that had to go to real houston set up, to fix there screw ups —– Author: Joe Torres Rating: 1/5 Date: 7/30/2023, 11:06:43 PM Review: WORST experience. Charged me $1200 for a job worth half the price. Don’t recommend any service from them. At that had to go to real houston set up, to fix there screw ups —– Author: Emilio Saenz Rating: 1/5 Date: 5/10/2023, 9:06:22 PM Review: Over priced bad —– Author: Emilio Saenz Rating: 1/5 Date: 5/10/2023, 9:06:22 PM Review: Over priced bad —– Author: Free king Rating: 1/5 Date: 10/21/2022, 9:52:22 PM Review: Over priced compared to other sound shops. They will always rip you off. I prefer pro sounds in Texas city. They don’t rip you off like these people. —– Author: Free king Rating: 1/5 Date: 10/21/2022, 9:52:22 PM Review: Over priced compared to other sound shops. They will always rip you off. I prefer pro sounds in Texas city. They don’t rip you off like these people. —– Author: alex johnson Rating: 5/5 Date: 5/13/2022, 3:30:47 PM Review: Great work at a great price! Quality work on my C7 Vette! —– Author: alex johnson Rating: 5/5 Date: 5/13/2022, 3:30:47 PM Review: Great work at a great price! Quality work on my C7 Vette! —– Author: Travis Burgess Rating: 1/5 Date: 2/26/2022, 11:28:31 PM Review: This place will rip you off beware of the price they quote so not leave your car for custom work —– Author: Travis Burgess Rating: 1/5 Date: 2/26/2022, 11:28:31 PM Review: This place will rip you off beware of the price they quote so not leave your car for custom work —– Author: Felipe Lopez Rating: 1/5 Date: 1/22/2022, 1:24:37 AM Review: Horrible place, son is a crook thinking he is smooth… took my car to replace bumper quoted a price, get called the next day asking for double what he quoted, I asked to put my car back together an he couldn’t even do that… smh, never taking anything back —– Author: Felipe Lopez Rating: 1/5 Date: 1/22/2022, 1:24:37 AM Review: Horrible place, son is a crook thinking he is smooth… took my car to replace bumper quoted a price, get called the next day asking for double what he quoted, I asked to put my car back together an he couldn’t even do that… smh, never taking anything back —– Author: M D Rating: 1/5 Date: 6/15/2021, 6:52:19 PM Review: I went in to get my windows tinted and I was originally quoted $285. After talking, the man said he could do the job for $180. He said it would be a higher charge to do 5% tint all around. I told him I just wanted 5% on the back and 25% on the front for $180. He said on and even wrote what we agreed on in his notepad before I left. A few hours later the women who works there called me back and said it would be $245???? I told her that’s not what I was quoted, she then talked to her dad who said I was not quoted $180, which is a lie! He told her the price went up since I wanted 25% tint on the driver and passenger windows, which made no sense because he said it’d only be a higher charge if I got 5% all around. I ended up leaving paying $196.00 after going back and forth with them. I’ve taken my cars to be tinted here a few times over the years, they always do this. They’ll give you a price you agree on, and then raise the price when you get there to pick up your vehicle. I used to think they may have done this by mistake, and calculated the price wrong but no, this is no mistake they are trying to take advantage of people. If you get a quote pay before you leave, or have them write down a quoted price! They’ll topically say it’s $185, then it’ll be 285 when you pick up your car what a joke! —– Author: M D Rating: 1/5 Date: 6/15/2021, 6:52:19 PM Review: I went in to get my windows tinted and I was originally quoted $285. After talking, the man said he could do the job for $180. He said it would be a higher charge to do 5% tint all around. I told him I just wanted 5% on the back and 25% on the front for $180. He said on and even wrote what we agreed on in his notepad before I left. A few hours later the women who works there called me back and said it would be $245???? I told her that’s not what I was quoted, she then talked to her dad who said I was not quoted $180, which is a lie! He told her the price went up since I wanted 25% tint on the driver and passenger windows, which made no sense because he said it’d only be a higher charge if I got 5% all around. I ended up leaving paying $196.00 after going back and forth with them. I’ve taken my cars to be tinted here a few times over the years, they always do this. They’ll give you a price you agree on, and then raise the price when you get there to pick up your vehicle. I used to think they may have done this by mistake, and calculated the price wrong but no, this is no mistake they are trying to take advantage of people. If you get a quote pay before you leave, or have them write down a quoted price! They’ll topically say it’s $185, then it’ll be 285 when you pick up your car what a joke!

Previous Reviews Mentioning Customer Service

Author: Alex Pennington Rating: 1/5 Date: 5/15/2024, 6:23:27 PM Review: Horrible customer service. Nobody is ever in the office. They dont care about appointments. Sat here for over an hour waiting to be seen. Double booked appointments. Very slow work. Stay far away. Also messed up a payment to lifesaver and double charged me. —– Author: Amanda Rojas Rating: 1/5 Date: 7/28/2023, 2:54:16 AM Review: They don’t have good costumer service, the young guy that works there seems to be in a bad mood the way he responds back to you is like he is going to do the service for free. I won’t go there any more. —– Author: Charles Maher Rating: 1/5 Date: 4/23/2023, 6:52:02 PM Review: Went in for an interlock was handled professionally other than not really taught properly how to use it. Also needed a driver side window waited all day 45 min from home to have them bring a passenger window. Then was told they could do it Saturday had work then they asked about Sunday and I said maybe. Called Sunday after my morning shift and was told they couldn’t do it but if I make it by 5 Monday or Tuesday they’d take care of me.. even though it had been paid for on Friday and THEY made the mistake of bringing the wrong window after waiting all day. Monday rolled around, after my morning shift I called and they claimed they couldn’t do it on Monday I would have to come in on Tuesday, which now we are day 5 after it was paid for. Tuesday came around window was installed but they forgot to put a clip in the inside door handle so I couldn’t get out of my truck on the driver side. Drove all the way back 45 min there and 45 back to have the clip installed. Now mind you when I got the interlock installed on Friday and paid/waited for the window, that was the wrong side, I asked them to get me a price on a side marker light(installed) and tires/alignment. That never happened even though I asked again when I called on Sunday. On top of that my steering wheel was making noises and still is due to when they installed the interlock they didn’t clip the bottom cover back in correctly at all. Just an overall piss poor customer service and will not be back nor would I suggest anyone go to this place. —– Author: Joey Salinas Rating: 5/5 Date: 1/6/2023, 12:05:25 AM Review: Great customer service and great help awesome work —– Author: Swiiper NoSwiipin Rating: 4/5 Date: 6/14/2022, 11:10:04 PM Review: Great customer service , great tuning of audio equipment , they supply the best of the best audio and much more for any vehicle! —– Author: Robert Flores Rating: 5/5 Date: 3/26/2022, 6:12:53 PM Review: Fast and reliable great customer service —– Author: First Responders Renovations Rating: 1/5 Date: 7/23/2021, 8:16:15 PM Review: Very poor customer service Unprofessional Unwilling to fix their mistakes I will never buy or get any type of electronics installed at m&m customs.
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