Author: Douglas Latourette
Rating: 5/5
Date: 2/21/2025, 6:48:20 PM
Review: Came in. Fellow finished with one vehicle. They got me in promptly. Same price as always. No tips were needed.
Great place to go for rock chip repair.
Every one works great together 😉😉
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Author: Douglas Latourette
Rating: 5/5
Date: 2/21/2025, 6:48:20 PM
Review: Came in. Fellow finished with one vehicle. They got me in promptly. Same price as always. No tips were needed.
Great place to go for rock chip repair.
Every one works great together 😉😉
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Author: Samuel Germano
Rating: 5/5
Date: 11/26/2024, 8:49:16 PM
Review: Great service. Good price. Thanks for getting me in and out quickly
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Author: Samuel Germano
Rating: 5/5
Date: 11/26/2024, 8:49:16 PM
Review: Great service. Good price. Thanks for getting me in and out quickly
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Author: David H
Rating: 3/5
Date: 10/21/2024, 8:06:17 PM
Review: I have worked with Mt. Hood Glass in the past and was very impressed with their workmanship and reputation in the community. They installed a screen door for me previously, and the quality of their work was top-notch. Their longstanding experience and dedication to craftsmanship are evident, which is why I returned to them for a shower door quote.
However, my recent experience was a bit disappointing. I requested a quote for both a framed and frameless shower door, and I was initially told that the framed version would be more affordable. When the quotes came back, I was surprised to see that the framed option was actually the same price as the frameless one. When I inquired about the discrepancy, the response was simply that the costs were out of their control due to supplier pricing, which I understand to a degree. That said, given their extensive experience, I expected clearer guidance and more accurate predictions up front.
Additionally, there seemed to be a breakdown in communication between Alan, Aaron, and Andy, as each of them provided different information at various points in the process. It was a bit frustrating and left me feeling uncertain about which direction to take.
Mt. Hood Glass is still a great company with a strong reputation, and I would recommend them based on their quality of work. However, clearer communication and more consistent messaging among their team would have made my experience smoother.
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Author: David H
Rating: 3/5
Date: 10/21/2024, 8:06:17 PM
Review: I have worked with Mt. Hood Glass in the past and was very impressed with their workmanship and reputation in the community. They installed a screen door for me previously, and the quality of their work was top-notch. Their longstanding experience and dedication to craftsmanship are evident, which is why I returned to them for a shower door quote.
However, my recent experience was a bit disappointing. I requested a quote for both a framed and frameless shower door, and I was initially told that the framed version would be more affordable. When the quotes came back, I was surprised to see that the framed option was actually the same price as the frameless one. When I inquired about the discrepancy, the response was simply that the costs were out of their control due to supplier pricing, which I understand to a degree. That said, given their extensive experience, I expected clearer guidance and more accurate predictions up front.
Additionally, there seemed to be a breakdown in communication between Alan, Aaron, and Andy, as each of them provided different information at various points in the process. It was a bit frustrating and left me feeling uncertain about which direction to take.
Mt. Hood Glass is still a great company with a strong reputation, and I would recommend them based on their quality of work. However, clearer communication and more consistent messaging among their team would have made my experience smoother.
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Author: Nathaniel Gant
Rating: 5/5
Date: 9/2/2024, 5:51:54 PM
Review: Russell restored my faith in humanity with his helpfulness and great customer service! We looked for days for someone to repair glass in our boat. They were able to replace the glass in a timely manner and Lisa was able accommodate an after hours pickup for us. Price was fair for what we needed done. Definitely will use Mt. Hood Glass for any needs we have in the future.
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Author: Nathaniel Gant
Rating: 5/5
Date: 9/2/2024, 5:51:54 PM
Review: Russell restored my faith in humanity with his helpfulness and great customer service! We looked for days for someone to repair glass in our boat. They were able to replace the glass in a timely manner and Lisa was able accommodate an after hours pickup for us. Price was fair for what we needed done. Definitely will use Mt. Hood Glass for any needs we have in the future.
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Author: kevin perry
Rating: 5/5
Date: 7/19/2024, 4:24:05 PM
Review: Fast. Friendly. Competent. Reasonably priced.
What more could you want?
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Author: kevin perry
Rating: 5/5
Date: 7/19/2024, 4:24:05 PM
Review: Fast. Friendly. Competent. Reasonably priced.
What more could you want?
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Author: thomas ford
Rating: 5/5
Date: 6/22/2024, 1:24:56 AM
Review: WOW, excellent price and service, why go anywhere else.
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Author: thomas ford
Rating: 5/5
Date: 6/22/2024, 1:24:56 AM
Review: WOW, excellent price and service, why go anywhere else.
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Author: Jeff Monahan
Rating: 5/5
Date: 3/10/2024, 8:50:01 AM
Review: Got me in same day quick less than an hour great price for my broken back passenger window! Definitely recommend 👍
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Author: Aleda Hellberg
Rating: 5/5
Date: 2/25/2024, 4:31:49 AM
Review: Great prices. I was called into work the day I was supposed to get my windshield replaced. They let me come in early and got the job done right away. Didn’t need to get an Uber to work! They did a great job!
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Author: Aleda Hellberg
Rating: 5/5
Date: 2/25/2024, 4:31:49 AM
Review: Great prices. I was called into work the day I was supposed to get my windshield replaced. They let me come in early and got the job done right away. Didn’t need to get an Uber to work! They did a great job!
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Author: AncapistanVan
Rating: 5/5
Date: 11/22/2023, 12:21:27 AM
Review: I hit a low hanging branch in Portland, called them and they got my 2004 Sprinter van fixed right away! They had the windshield and a rare body piece for the firewall that often gets rusty, in stock for my not so common van. Which is excellent because that means i can do my job tomorrow without getting a ticket. I can see clearly now! Great price and worth every penny to be able to wipe off rain like any other car without having it bead up on scratches right in my vision – big quality of life improvement for me. They even hooked me up with a new rubber trim piece and took care of a bit of rust. Great job and wicked fast, thank you!! My day didn’t start out great but it’s better now that they got that fixed so fast for me.
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Author: Fernando Miranda
Rating: 5/5
Date: 11/15/2023, 1:39:25 PM
Review: Good price and Fast work
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Author: Fernando Miranda
Rating: 5/5
Date: 11/15/2023, 1:39:25 PM
Review: Good price and Fast work
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Author: Dana Page
Rating: 1/5
Date: 9/1/2023, 2:03:59 AM
Review: Make sure you get your quote in writing. Was quoted $85.00 cheaper than when we arrived. Maybe he did make a mistake, understandable. As a business owner myself, I know sales people make mistakes. Or it was a ploy to get us in the door, knowing most folks would just stick with the appointment. Due to inconvenience of having to set something else up somewhere different. Next item, due to us bringing up the price difference. Customer service took a nose dive. As we went in to pick up our keys from the front desk, she didn’t even offer the “after care” advice, nor a simple thank you for the business. I’m sure due to us complaining about the “adjusted price difference”. That’s nice they have each others back, almost to entitlement. Left our car dirty and with some sticky window caulk on the front fender by the mirror. I wouldn’t recommend this company, as I already told a few people about the experience and will continue to do so. I would be more than happy to speak to the owner and/or someone in management if they would like to discuss this review.
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Author: David Flansburg
Rating: 5/5
Date: 6/18/2023, 7:54:07 PM
Review: Very good prices, totally beats the competition
Author: The Dutchman
Rating: 1/5
Date: 1/11/2025, 12:12:54 AM
Review: A year ago, I took in my commuter due to a windshield leak. I was informed that I will need a new windshield since mine would likely break. Work was completed, yet the leak was still there and from the same area. I returned, and the problem was corrected the second time. This repair is still keeping water out. Fast forward to this January 2025 when I took in my truck with a sliding rear window that leaked from the groove that the glass slid in. I asked for a solid (no slider) glass as this was my final leak after a few days of diagnosing other water intrusion at the cab vents and 3rd brake light. A few days after the repair, we had rain, and a new, much faster leak in a new location started. With a water hose flowing only down the area of the leak, the use of a bore scope, and 5-10psi air pressure. I narrowed the leak to the bottom corner. After getting this on video, I made the call back to Mt Hood Glass and was told to stop by. They looked at my video and inspected my vehicle. They used water to show that it did leak and said it was not the window but rather a body seam where parts of the body come together that was the source of the new leak. I do agree that the window is sealed to the truck but in the process of removing the old window and the butyl or urethane sealant, they either cut out the seam sealant or it was pulled out in the preparation for the new window. Either way, I was told this was not their problem but rather mine (the customer). I am not the average customer. After 35 years as an auto tech (customerservice), I retired at 55 and became an engineer in a milk processing plant. Fluid leaks are now a daily focus. Customer service is no longer a daily dance, but I definitely know when it’s poor.
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Author: Danielle Higgins
Rating: 5/5
Date: 10/27/2024, 5:53:12 PM
Review: I was able to get my windshield and passenger window fixed as soon as I rolled up to the shop!
They were quick and did an excellent job. They even cleaned out all the broken glass in my van.
The customer service is A+
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Author: Jessica Hughes
Rating: 5/5
Date: 3/22/2024, 4:55:21 PM
Review: Highly recommend! Filled out the quote appointment request form, and maybe 10 minutes later I received a call from Mt. Hood Glass. A polite gentleman gave me a great quote and I was in no rush, but they actually got me in next day. Absolutely outstanding customer service.
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Author: Michael Matthiesen
Rating: 5/5
Date: 2/23/2024, 2:17:56 PM
Review: I’m a service manager and our company uses Mt. Hood Glass. I highly recommend them. They are an excellent company to do business with! Outstanding customer service, very pleasant and professional!
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Author: Eugene Melvin
Rating: 5/5
Date: 10/22/2023, 5:39:34 PM
Review: A friend recommended Mount Hood Glass located in Gresham, Oregon.
I called them, Monday October 16, 2023 around 3 PM and talked with “Lisa” about replacing a 2014 Ford Focus Window. She quoted me a price, answered questions and I stated I would call back.
After confirming the vehicle availability, I called back a few minutes later and talked with “Russell”. Confirmed an appointment for Saturday October 21, 2023.
When I arrived, I met “Carl” and “Adam”. Confirmed with “Carl” that I was their 10 AM appointment.
“Adam” took the car inside and replaced the front window. The whole process took about an hour. Afterward “Adam” gave me some basic information about window replacement.
I would give this business a “Five Star Rating.” Everyone provided “Excellent Customer Service”.
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Author: Dana Page
Rating: 1/5
Date: 9/1/2023, 2:03:59 AM
Review: Make sure you get your quote in writing. Was quoted $85.00 cheaper than when we arrived. Maybe he did make a mistake, understandable. As a business owner myself, I know sales people make mistakes. Or it was a ploy to get us in the door, knowing most folks would just stick with the appointment. Due to inconvenience of having to set something else up somewhere different. Next item, due to us bringing up the price difference. Customer service took a nose dive. As we went in to pick up our keys from the front desk, she didn’t even offer the “after care” advice, nor a simple thank you for the business. I’m sure due to us complaining about the “adjusted price difference”. That’s nice they have each others back, almost to entitlement. Left our car dirty and with some sticky window caulk on the front fender by the mirror. I wouldn’t recommend this company, as I already told a few people about the experience and will continue to do so. I would be more than happy to speak to the owner and/or someone in management if they would like to discuss this review.
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Author: L S, md
Rating: 5/5
Date: 8/29/2023, 7:36:24 PM
Review: EXCEPTIONAL overall customer service with the highest degree of professionalism and competence! It was such a great experience doing business with Mt. Hood Glass. Everyone was so pleasant! I highly recommend this place to anyone.
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Author: Annette Weedin
Rating: 5/5
Date: 8/3/2023, 7:17:35 PM
Review: Unfortunately this is the second time in a year I’ve needed their service. They were able to get new glass installed in my car the same day both times. Best customer service I’ve had in a long time. Good job Mt. Hood Glass!
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Author: Cody Miller
Rating: 5/5
Date: 5/28/2023, 5:23:32 PM
Review: Really quick work and good customer service they were able to work with me on the time I could come in on memorial weekend
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Author: Valerie Glen
Rating: 5/5
Date: 5/12/2023, 5:14:22 PM
Review: Our regulator in our drivers side window broke.. I’m so glad the first company we went to gave us the run around because I then reached out to Mt Hood Glass and they were so great! Price was affordable and service was so fast as well as giving us the best customer service. They now have new lifelong customers.
