Zeibart Window Tinting in Cicero

Author: Metro Fitness Rating: 1/5 Date: 1/9/2025, 12:10:38 PM Review: I recently had my truck undercoated and had the interior cleaned (Cicero NY location). Upon picking up my truck I noticed the fan control switch was missing. I drove back and brought this to the attendants attention. He suggested that it was probably “vacuumed up.” SO, I asked him what he was going to do, to which he replied that he was going to go through the debris in the vacuum to try and find it. I asked him to call me when he finds it. After no call I called back and was told they would need to order me a new fan switch. I said ok. I have called every day for 2 weeks and only gotten the run around and today they said I would need to take care of this problem and that THEY did not get approval from upper management. THUS, my poor review. I have been a loyal customer of Zibart, even had the ceramic glaze and many other services applied to my vehicles (and wife) over the years. Disappointed, —– Author: Christina R Rating: 2/5 Date: 9/6/2024, 7:31:16 AM Review: Morale of the story, prior to getting rust proofing on your vehicle from the dealership, verify where they have it done so you can read the reviews for the shop prior to purchasing. Brought my vehicle in for its yearly rustproofing maintenance, dropped it off at 8am ( which ended up being 8:30am because they can’t stagger appointments and it took 30 minutes before someone saw me) and was told the shop closed at 5pm and it would be ready then. Called for an update on the status and clerk wouldn’t provide any, simply stated “no cars have been returned yet”. Arrived at 4:30pm anticipating it would be completed by “closing time”, 5pm. Waited until 6:30pm and finally received my completed vehicle. When I inquired about the wait the clerk stated the staff are instructed to tell everyone to pick the vehicles up by 5pm closing time no matter what the actual wait may be. Stated there were dealership vehicles dropped off that they did not account for. Those vehicles have priority even though they have no appointment. Even if people are waiting for the vehicle. If I want my rust proofing warranty, I need to bring it to the same shop yearly. Waste of time and money. If my vehicle won’t be ready until 6:30pm, tell me. Don’t have me wait for the vehicle that you know will not be ready in a timely manner. Customer service is terrible. Would not recommend. Also beware, if you use a credit card, they charge you 3% but don’t inform you of this until you question why the amount was higher than you signed for. —– Author: Ordale Cogan Rating: 1/5 Date: 9/4/2024, 10:33:08 AM Review: Worst customer service ever! Beware customers, the staff at the Hiawatha Street, Syracuse location are very arrogant! Ziebart should be concerned about losing customers. We will never deal with this location again! They should treat their customers better, since the customers keep you in business. A very upset customer! We dropped our vehicle off before opening, cause of our work schedule. I called to confirm work was being done was told I was all set & then I go pick up the vehicle at the end of the day & NOTHING was done. No work was done at all! What a waste of our time! Never again! Management should be ashamed! —– Author: Saladin Hadid Rating: 1/5 Date: 6/2/2024, 12:49:57 PM Review: I bought a service from their company when I purchased my vehicle. It has been 6 months and I still can’t get an appointment due to the fact that I “need to talk” to some one that won’t answer the phone or call me back. —– Author: Danita Rodriguez Rating: 1/5 Date: 11/18/2023, 7:47:27 PM Review: They are super attentive when you want work done, but when it comes time to fix a problem, they ghost. Worst customer service ever. I had spent thousands on film for my vehicle. It wasn’t applied correctly. It was peeling in multiple spots and paint had bubbles up on my hood. When I asked for it to be repaired, I was told by the manager that a claim had to be filed. Well, I waited and waited and heard nothing so I called back. He said no response yet and put in an urgent message. I asked what the claim or reference number was so I could follow up on it, and he said they don’t have a claim number. What claim doesn’t offer a reference number? I feel as though it wasn’t even filed. Never heard anything back after numerous emails and phone calls. —– Author: Gina Lee-Glauser Rating: 5/5 Date: 9/29/2023, 10:23:25 PM Review: Great service —– Author: Heidi Powers Rating: 5/5 Date: 6/24/2022, 3:45:36 PM Review: Just had our yearly undercoating and deep clean on our trucks. Zeibart – Cicero – Did a great job. Great customer service from start to finsh —– Author: Mirik Melnichuk Rating: 5/5 Date: 11/13/2021, 9:51:58 PM Review: Amazing service, always exceeding expectations. Friendly staff and always on time. Definitely recommend using their services. —– Author: Sean Mackin Rating: 5/5 Date: 8/13/2021, 8:17:43 PM Review: I got the full rustproofing package and was very happy with the customer service and results. I’ll be returning soon for a ceramic coating. —– Author: Brooke Szabo Rating: 5/5 Date: 7/24/2021, 7:47:28 PM Review: Worked with Andrew. Really friendly and knowledgeable about products offered. Was willing to work with me on price. Cicero Ziebart was very customer oriented and provide great products