Capital Customs

Author: Molly Newell Rating: 5/5 Date: 2/12/2025, 5:42:46 PM Review: Smooth process with incredible customer service. Highly recommend!! —– Author: Freddy Estrada Rating: 5/5 Date: 10/30/2024, 12:30:34 AM Review: Great customer service and work performed is always to perfection. The owner recently did two vehicles for me. Highly recommend!! —– Author: Winston Allen Rating: 1/5 Date: 10/22/2024, 10:25:26 AM Review: I went to get an estimate on installing music in my car, and the worker wouldn’t shut up. Every time I spoke, he cut me off to say something. I was only spending $5,000 on my car entertainment. After that horrible encounter, I’m going somewhere else. Where someone listens to the customer. This cupcake response with insults. I have enough money to pay for what I want done to one of my 3 cars. To say I had $500 is a joke. The response shows the person who did the estimate is clearly butt hurt from my review. I stated the facts. Maybe listen to your customers’ cupcake 🧁 I went to “McLoud” in Albany and got what I wanted at a great price. They listen to the customer. Do not waste your time or money at Capital Customs. —– Author: Emma Campbell Rating: 5/5 Date: 8/3/2024, 1:45:51 PM Review: Excellent customer service. They do great work on everything they do. Understanding and helpful. Would 100% Recommend. —– Author: Christopher Chase Rating: 1/5 Date: 12/19/2023, 11:40:17 PM Review: Snobby and rude. My wife booked an appointment for me for Christmas here to add a remote starter and upgrade my radio to an Android Auto header unit and backup camera. I had called and talked to one rep who was nice, asked me about my car, and answered all my questions. He confirmed that I could bring in my own header unit on the day of the appointment to be installed as long as it was a recognized name brand. I had one final question about compatibility, and when I called again another rep answered. The second rep was incredibly rude right off the bat. He kept cutting me off and refused to hear out, let alone answer my final compatibility question. Then he told me we only booked for a remote car starter we couldn’t do the rest of the install at the same time. If it was a misunderstanding, that’s fine, but that’s not what the first person I talked to said, and he acted as if I was the a****** for thinking it was booked for all services. When I tried to schedule a second appointment, he refused and said we’d have to come in first to ensure compatibility (again contradicting the other guy, and what can easily be determined through a site like Crutchfield). Frankly he seemed like he was trying to upsell me on additional labor. And when I pointed out that he was being rude and asked if there was anyone else I could talk to, he refused to hand me off (maybe to someone with a cooler head?) and doubled down on the tone. So when I asked the guy who put **** in his coffee that morning, not in a threatening tone at all and just trying to bring him back to earth (because clearly he had other issues going on), he cancelled the appointment! So, if you like to play the customer service lottery, this place might be for you!!! Edit to respond to owner. I never said or implied that I did not want the car starter. That is a fabricated assumption that the individual who was handling the call made, seemingly just because I tried asking a question about a header unit. My “assumption” that I could bring in a separately purchased head unit in at the time of the appointment was because I explicitly asked that question to the first rep I talked to last week, and he CONFIRMED that it was totally fine. So this shop seems a bit confused if they “do not work that way.” And it’s confusion that might have been easily overcome if the 2nd rep hadn’t been constantly rude throughout the call. —– Author: Bouk H Rating: 1/5 Date: 10/28/2023, 12:00:22 PM Review: Very rude and dont know good customer service. Jessie would never get another recommendation from me or anyone i know. Ive sent people here for years. Its sad that the world we live in you try to help small buisnesses and the way this man has showed his colors is just discussing and wrong. —– Author: Georga Billa Rating: 5/5 Date: 1/4/2023, 7:40:03 PM Review: I’m extremely happy with Capital Customs services. I had a remote starter put in and my windows tinted. They were very informative and very professional. I highly recommend them!! —– Author: Fernando Negron Rating: 5/5 Date: 11/13/2021, 3:38:59 PM Review: Great service. Work that was done was clean and done the right way. Great communication. And very friendly —– Author: Brandy Bouldin Rating: 5/5 Date: 10/26/2021, 10:24:38 PM Review: My mom and I received a car starter. We were referred by Steven! Great service all around. Jesse was great to us, the two installers explained everything to us and Jesse showed my mom how to work the starter. My car starter works from an app on the phone that Jesse recommended and I love it. Great customer service! —– Author: kisswine1 Rating: 5/5 Date: 10/26/2021, 5:13:41 PM Review: called Capital Custom and talked to jesse about a car remote starter for my car great service and perfect i’m so happy with it thank you so much jp