Boomer McLOUD™

Author: Justin Witt Rating: 5/5 Date: 2/6/2025, 4:37:42 PM Review: Outstanding Service and Customer Care .. I recently contacted Boomer McLOUD to install a remote starter, and the entire experience was seamless from start to finish. Their team made the process completely stress-free, scheduling me quickly and handling everything with professionalism and efficiency. The staff was not only knowledgeable but also incredibly friendly and accommodating. While waiting, they even allowed me to move a lobby chair to a warmer area, ensuring my comfort on a cold day, an extra level of customer care that did not go unnoticed. Boomer McLOUD truly prioritizes their customers, and I highly recommend them to anyone in need of automotive upgrades. Their exceptional service and welcoming atmosphere set them apart. —– Author: Winston Allen Rating: 4/5 Date: 8/27/2024, 2:39:33 PM Review: Great service and amazingly good prices. I’m happy with the service and definitely will be back. —– Author: Evan Petersen Rating: 5/5 Date: 6/23/2023, 7:01:15 PM Review: Amazing work! If you need any work on your car stereo or speakers then you better go here. Great customer service and very helpful. I will never go to another place. —– Author: Kyle Pentak Rating: 2/5 Date: 11/10/2022, 7:07:11 PM Review: Made an 11:00 appointment and was told to come back at 1:00 for pick up. They didn’t get my car in until 11:30, and picked up after 2:00. A call letting me know that there was a delay would have been appreciated, especially when people have to work. The guy at the front desk was also very rude, and at the end said “oh I’ll go back and help him” after he was sitting around for 30 minutes doing nothing while I was as waiting in the showroom. Will not recommend or come back due solely to their poor customer service and communication. —– Author: Pamela Mertz Rating: 5/5 Date: 11/2/2022, 8:34:27 PM Review: Greetings, I want to take the time to commend an employee who helped me on November 1, 2022, at the store located at 1092 Central Avenue in Albany NY. I was there between 1:30 and 2pm. I purchased a replacement fob for a remote starter I purchased in 2011, NOT from Boomer McCloud, but from a store in Glenville, NY that has since went out of business. The brand for the remote starter was/is Crime Stopper. I ordered the replacement fob over the internet from a universal site that had the fob I needed. When it arrived, it did not come with any programming instructions. I decided to stop into the Albany store today, and asked the employee if he might be able to help me. I regret that I didn’t get his name. He spent time researching on the internet for programming instructions and attempted once to get it to work. It did not work the first time. So he searched again, found instructions, and was able to troubleshoot and got the fob programmed and working. This employee went above and beyond to help me out, even when I did not originally purchase the remote starter from Boomer McCloud. He was friendly and approachable and demonstrated excellent customer service. When I was leaving, I asked him how much I owed him. He said nothing. He spent close to 30 minutes helping someone out, and did so graciously and professionally. I wanted to let his manager or Corporate office know that this employee showed exemplary service, in a situation that he didn’t have to. Please let him know (and again, I regret not getting his name.) With appreciation, Pamela Mertz