Universal Windows Direct of New Jersey

Author: craig Schuster Rating: 1/5 Date: 10/9/2024, 7:36:10 PM Review: To start off with, I will say the price of the windows ( for a lifetime warranty) was a great deal. The installation didn’t take that long and the workers completed the job in 1 day doing 10 windows. They cleaned up and didn’t leave a trace of them being there. That’s the good part. The bad part happened about 4 months after installation. The caulking cracked and pulled away and while cleaning the windows for the first time in the spring I noticed the main frame on one window was damaged. I contacted my sales person and they directed me to the customer support to get these issues fixed. A worker came out pretty fast, took photos and measurements for the main frame and sent out to get the repairs started. Then I had to wait from June 30th until Sept 12th to see them come out again. I left work early to accommodate the work crew with the main frame installation. However, the worker measured the old window and mainframe that took months to build and said if he installed it I wouldn’t be able to open the window, because it was the wrong size. So he took more pictures and measurements and sent those to the office. He did redo the caulking on windows that was failing (that looks better now, lets hope it stays that way). Now i wait for another main frame for my windows. This warranty which is the main reason I went with Universal Windows Direct seems to be lacking and is making me second guess my decision to go with this company. I would be careful about using them because of this issue I am currently having. It makes me worry if there is ever a real issue how long it will take to resolve correctly. I will say that if this is fixed in a timely manner I may alter this review, but until that happens I can not in good faith say that universal windows direct is the best company for your whole house window renovations. Was just informed it will be another 9 weeks before this main frame can be fixed putting this warranty repair now at over 18 weeks. 09/13/2023, Now they are saying (in their reply here) it’s due to production delays. No, it was measured not once, not twice but three times. If it was done correctly the first time, there would not be another 9 weeks of lead time. I really now will not be changing my review and do not recommend Universal Windows Direct for you replacement window needs. 09/14/2023- Update they tried to install again on 11/28/2023 an the dimensions were wrong yet again and could not be installed.. This is not a company I can recommend. ***NOW IN 2024, I GO TO CLAIM A SMALL REPAIR ON THEIR “LIFETIME WARRANTY” AND PARTS ARE COVERED BUT THEY CHARGE 145.00 SERVICE FEE TO REPLACE THE PART.. THIS PLACE IS A JOKE.. PLEASE DON’T USE THEM FOR YOUR WINDOW REPLACEMENTS. *** —– Author: Mike Sisto Rating: 5/5 Date: 8/31/2024, 12:54:21 PM Review: Used them twice, very competitive pricing, excellent communication, good financing options —– Author: Mike Sisto Rating: 5/5 Date: 8/31/2024, 12:54:21 PM Review: Used them twice, very competitive pricing, excellent communication, good financing options —– Author: Frantastik Crystals Rating: 5/5 Date: 5/1/2024, 6:28:06 PM Review: I am so pleased with the service we received from this company from Sales to office workers and the installers. Beautiful clean and friendly all around. Great pricing and financing if needed. I got 2 new front doors a storm door and front door. Top of the line locks and just a gorgeous door. It is my beach door that reminds me of my mom and dad. And I love it. We have 4 dogs that are short so we got full glass so our senior can now enjoy the front again. Without having to get up. Thank you Doug, Michele, Mindy and Dave awesome job —– Author: Frantastik Crystals Rating: 5/5 Date: 5/1/2024, 6:28:06 PM Review: I am so pleased with the service we received from this company from Sales to office workers and the installers. Beautiful clean and friendly all around. Great pricing and financing if needed. I got 2 new front doors a storm door and front door. Top of the line locks and just a gorgeous door. It is my beach door that reminds me of my mom and dad. And I love it. We have 4 dogs that are short so we got full glass so our senior can now enjoy the front again. Without having to get up. Thank you Doug, Michele, Mindy and Dave awesome job —– Author: Ness Rating: 1/5 Date: 3/6/2024, 2:24:03 PM Review: The owner is unprofessional. I asked for the price to change 2 windows and his response was “lol”. —– Author: Ness Rating: 1/5 Date: 3/6/2024, 2:24:03 PM Review: The owner is unprofessional. I asked for the price to change 2 windows and his response was “lol”. —– Author: jiten khicha Rating: 5/5 Date: 10/12/2023, 4:00:49 PM Review: i am really very very happy with the windows and the service they provide. incredible prices, excellent windows, patio door and excellent service. doug , mindy, eric and the whole team are so efficient and cooperative. very neat and nice job. i couldn’t find better than them for this job. very smooth installation and very quick. —– Author: jiten khicha Rating: 5/5 Date: 10/12/2023, 4:00:49 PM Review: i am really very very happy with the windows and the service they provide. incredible prices, excellent windows, patio door and excellent service. doug , mindy, eric and the whole team are so efficient and cooperative. very neat and nice job. i couldn’t find better than them for this job. very smooth installation and very quick. —– Author: Richard Torok Rating: 5/5 Date: 8/7/2023, 2:39:18 PM Review: Universal Windows prices were incredible. The installation went very smooth and we couldn’t have been happier with our choice. There was an issue with one of the windows after installation, we called and they ordered a replacement. A few weeks later they came out and installed it. Couldn’t ask for more! —– Author: Richard Torok Rating: 5/5 Date: 8/7/2023, 2:39:18 PM Review: Universal Windows prices were incredible. The installation went very smooth and we couldn’t have been happier with our choice. There was an issue with one of the windows after installation, we called and they ordered a replacement. A few weeks later they came out and installed it. Couldn’t ask for more! —– Author: Russ Johnson Rating: 5/5 Date: 7/28/2023, 6:35:05 PM Review: Universal Windows was one of three companies I called for an estimate to replace all the windows in my house (20 windows). I selected them as one of the three companies based upon the ratings I read about them, and ultimately chose them to do the job. I felt the owner who gave me the estimate was the most knowledgeable and responsive, and also had a very competitive price. They just finished the installation and I could not be happier. The team that installed the windows were nice, hard working, and committed to the highest quality. You should absolutely call them if looking for new windows. —– Author: Russ Johnson Rating: 5/5 Date: 7/28/2023, 6:35:05 PM Review: Universal Windows was one of three companies I called for an estimate to replace all the windows in my house (20 windows). I selected them as one of the three companies based upon the ratings I read about them, and ultimately chose them to do the job. I felt the owner who gave me the estimate was the most knowledgeable and responsive, and also had a very competitive price. They just finished the installation and I could not be happier. The team that installed the windows were nice, hard working, and committed to the highest quality. You should absolutely call them if looking for new windows. —– Author: Hua Rong Rating: 5/5 Date: 7/24/2023, 7:41:37 PM Review: The Universal Windows Direct is a pleasure to work with. I have very good experiences from the estimation to the installation. The price is reasonable(have different options to meet my budget), the product is good, the installation crew is very professional, efficient and neat. I love my new windows! And I will definitely use Universal Windows Direct in future and recommend them to friends. —– Author: A K Rating: 5/5 Date: 5/27/2023, 1:17:43 AM Review: I would definitely recommend Universal Windows Direct to all of my friends and family. Their service is incredible and pricing unbeatable. Doug was very up front about pricing and window options. We got multiple quotes and other competitors seemed way too pushy and salesman-like, but not Doug who was straightforward and honest. Mindy took care of communications and logistics. Rob visited initially for measuring. The only word of caution I would account for is that materials/windows manufacturing may take up to two months so be prepared for delays. UWD can’t be faulted for these manufacturing delays though. Finally, the installation team (Rob, Edwin, and Danny) arrived on time, finished the job efficiently, and left the area clean. Thanks to all at UWD! —– Author: A K Rating: 5/5 Date: 5/27/2023, 1:17:43 AM Review: I would definitely recommend Universal Windows Direct to all of my friends and family. Their service is incredible and pricing unbeatable. Doug was very up front about pricing and window options. We got multiple quotes and other competitors seemed way too pushy and salesman-like, but not Doug who was straightforward and honest. Mindy took care of communications and logistics. Rob visited initially for measuring. The only word of caution I would account for is that materials/windows manufacturing may take up to two months so be prepared for delays. UWD can’t be faulted for these manufacturing delays though. Finally, the installation team (Rob, Edwin, and Danny) arrived on time, finished the job efficiently, and left the area clean. Thanks to all at UWD! —– Author: Richard Moore Rating: 5/5 Date: 11/14/2021, 1:35:15 AM Review: Doug and his team of professionals were great to work with. Quality product, competitive pricing, and professional to work with. Very thrilled with our new bow window. We contacted roughly 6 other window install companies and are very glad we chose Universal Windows Direct. We will be using them in the future for other window projects in our home. Thank you! —– Author: Richard Moore Rating: 5/5 Date: 11/14/2021, 1:35:15 AM Review: Doug and his team of professionals were great to work with. Quality product, competitive pricing, and professional to work with. Very thrilled with our new bow window. We contacted roughly 6 other window install companies and are very glad we chose Universal Windows Direct. We will be using them in the future for other window projects in our home. Thank you! —– Author: Eve McNicholas Rating: 5/5 Date: 9/3/2021, 12:43:06 PM Review: We called in 5 window companies to give us an estimate for installation of our entire house with windows, 19 in all and a patio door. Universal Windows Direct’s owner, Doug spoke to us and shared why his windows were the best match for our needs. What impressed us was he’s not a fast, smooth talking salesman. He’s a proud owner who knows his product. Also, he had some questions about our installation needs/wants and held off giving us a price until he spoke with his expert installer, Eric. We felt his price was the most honest since he knew exactly what was going to be done and not a salesman figuring in all possibilities and we having to pay for what may never have been done. We chose Universal Windows Direct because we felt they were knowledgeable and honest. We were right! Eric and his team of, polite, respectful, hardworking men installed our windows over 2.5 days. They never slow down! They worked through extreme heat as well. We love our windows and patio door. We highly recommend Universal Direct Woodbridge for top quality, installed windows, doors and installation. Thank you Doug and your team at Universal Windows Direct. —– Author: Tina D Rating: 5/5 Date: 6/10/2021, 2:50:52 PM Review: I had them replace my patio door and I had a great experience from start to finish. Mindy was always on top of things when scheduling initial estimate and installation appointments. She kept me in the loop while I was waiting for the patio door to come in from the manufacturer. Doug arrived as scheduled for my estimate, as did the installers once the door came in. Everyone I interacted with from this company was friendly and professional. The price was very reasonable. I shopped around a bit so I knew a ballpark figure of what I would be paying. Patio door looks great and works like a charm. Call them!