Radco - Blaine

Author: Lawrence Rating: 5/5 Date: 12/31/2024, 9:44:09 PM Review: Excellent service —– Author: Jeff Dedrick Rating: 5/5 Date: 6/20/2024, 7:19:05 PM Review: Outstanding customer service. A must go-to for assessories —– Author: tim waldherr Rating: 5/5 Date: 5/2/2024, 1:52:16 AM Review: Excellent customer service —– Author: Mitch Elftmann Rating: 1/5 Date: 10/23/2023, 4:16:13 PM Review: Radco in Blaine has basically become an abandoned store that should advertise as closed until they can figure out their staffing. For those needing service call on of the other ones, for those looking to make a purchase strongly consider a competitor. For my personal experience I bought a topper from them about a year and a half ago, it needed service after a few month. I spent the next 9 months trying to get a hold of them. I finally got an appointment last Tuesday only to show up to an empty parking lot and one person working as their one installer called in sick. No call or email to reschedule. I got in with the Maplewood location the next week. I will not be replacing my current topper but on my next truck I will be going with a different Manufacture as LEER seems to allow Radco to be the exclusive MN dealer and I am done working with them. —– Author: Todd Klema Rating: 1/5 Date: 9/9/2023, 6:52:51 PM Review: Poor customer service —– Author: B L Rating: 1/5 Date: 7/21/2023, 4:28:08 PM Review: Terrible customer service. I purchased and had them install side steps for my truck. After 2 years at hey rusted and needed to be replaced. Since they were still under warranty Radco Blaine said they would get them replaced. It’s been over a month now. I have called countless number of times, they never pick up the phone. I’ve emailed and gone in person and they just give me a run around that they are unsure when they will be in. No one reaches out with any updates or responds to the voicemails. I’ve even requested the manager call me back. Not once have I heard from them. Go elsewhere for your truck needs. —– Author: Isaac Odim Rating: 2/5 Date: 5/25/2023, 9:24:19 PM Review: Looks like I’ve had the same issues and many other customers. Had something installed, ran into issues, and tried to schedule an appointment to have it fixed. After calling several times, leaving voicemails and multiple emails, I never got a response. —– Author: Tyler Zagaros Rating: 1/5 Date: 4/5/2023, 11:21:42 PM Review: Terrible customer service. Ordered a light bar to have installed, my paper work got lost and never ordered. They ordered another for me, and that never got ordered. 3 months later and no response. Went to Five Star and they were great to work with. —– Author: Jesse Johnson Rating: 2/5 Date: 3/30/2023, 11:56:17 PM Review: A topper we bought last year broke. No big deal as things happen. I called Radco at least 8 times during the week. Left a couple voicemails including one at the “online” store as well. No one ever answered and no one returned my call. Eventually called another location and was told I need to drive to the store to get help, they’re too busy to answer the phone. That level of service doesn’t work in todays world. —– Author: Peggy Johnson Rating: 1/5 Date: 6/20/2022, 1:01:03 PM Review: Went in a Tuesday for a truck cover. I was told they would have one come in on Thursday as I was leaving on Friday. I called Thursday afternoon to see if it had come in yet as sometimes people get busy and don’t have time to reach out. I was rudely asked, “well, did we call you?” Obviously, not since I was calling in. Then I was told it might be there that evening (now they were not sure). I ended up going to another place to get what I needed the morning I had to leave. Here it is Monday (4days after they said it would be in) and still no call. They need to be more upfront with customers if they aren’t going to get things in as I could’ve continued my search. Definitely, work on your customer service.