Cape & Islands Glass - Orleans

Author: Patrick Clark Rating: 1/5 Date: 1/7/2024, 1:45:06 PM Review: Horrible service —– Author: Christian Sparrow Rating: 1/5 Date: 5/25/2021, 6:43:29 PM Review: They showed up, took our specs. We discussed our deadline needs. It all seemed on the up and up. They said they’d get right back to us. After a week and a half we repeatedly called back until someone finally promised they would follow through shortly. After more hounding, we finally got an email with the wrong specs. So we had to do the math ourselves and make all the corrections for their tech. It wasn’t that hard, it just took some thinking. We called back until we finally got someone again. This was a Friday, a couple weeks in now. They said they would place our order on Monday. Crickets. We called back Tuesday. No answer. We used a different phone… then they answered. Interesting. We expressed our concerns and frustrations of repeatedly being told one thing and then being ghosted. They finally took our card for deposit on Tuesday. Along with it they said we had to wait until a certain person could get to the order, and that they had no idea when that would be. We once again expressed our concerns with this given the blown deadlines, track record of previous weeks etc. Then we got a call from the owner shortly after that call. He said he was dropping our order, that they have too much going on, and that “sometimes, that’s just how doing business goes.” He didn’t want to hear another word from us. He did not care that we committed to them or that our deadlines were all blown badly as a result of their repeated mishandling. He said he didn’t want to hear about it. He just wanted to cancel the order and hang up. It was shocking to say the least. He tried to blame it on covid, but this was just about customer service. It wasn’t covid; it was mismanagement and false promises. Tell me you can’t do something, no problem! I totally get it and can relate. This wasn’t that. They never reached out, followed up, or made any attempt to help us make this happen. We had to hound them to get a response time and again. We were told things, and those things didn’t happen. Meanwhile, time kept ticking on. In the end, we were strung along and abruptly cancelled by the owner out of the blue at the 11th hour. You can’t make this stuff up. This could have been handled thoughtfully. Instead, he treaded us like we were in their way. I would not recommend doing business with C&I Glass. It may work out fine if you do. Or, if they feel like it, they might lead you along and kick you to to curb without warning. It’s not how business should be done — let alone one local business to another.