BWI Motorsports

Author: AJ Rating: 5/5 Date: 8/22/2024, 8:48:35 PM Review: Exceptional Job and Customer Service by BWI Motorsports – a family-owned and operated small business: Thank you, dear Kie and Andre, for an exceptional job today! Kie is always solid booked. But, I called asking to squeeze in to get the Gloss Black Powder Coating on my Son’s BMW 530 XDrive M Sport Wheels. He asked to drop off. He got it done as promised. Kie and Andre, the owners of the shop were extremely kind, professional, courteous, and very focused on customer service excellence. All of the work is done by the owners beyond human imagination. They are nothing but a true professionals, perfectionists, and takes real pride in their work. They explained the options and the process. There are absolutely NO words to express my gratitude to Kie and Andre for the exceptional job they have done for me and my son. The BMW looks awesome with the new glossy black wheels – indeed a head turner. We are 1000% satisfied. I commend Kie and Andre for maintaining such a high level of professionalism, trust, customer service, care, honest, and integrity throughout the process. They were very reasonable on the price (absolutely will NOT rip off his customers)! Thank you Kie and Andre for a job well done. Extraordinary work by Kie and Andre, and staff will be the reason why we will be returning for all our vehicles modification projects. I will be referring BWI Motorsports to all my friends and families. You should also trust your cars with Kie and Andre. They and the staff WILL NOT disappoint you. Best regards, Alex and Elai —– Author: Alexandra Whatley Rating: 5/5 Date: 6/28/2024, 7:40:23 PM Review: friendly staff and prompt detailing service! will be back —– Author: Christian Starkey Rating: 5/5 Date: 3/19/2024, 5:19:05 PM Review: Great customer service and tint job! The staff went above and beyond to ensure my satisfaction. Highly recommend!” —– Author: Glinda Rating: 5/5 Date: 10/4/2023, 1:21:27 PM Review: I recently had PPF and window tinting done on my 2023 Tesla Model Y, at this black-owned business and I am absolutely thrilled with the results! Kai and Van were incredibly knowledgeable and helpful, and they took the time to answer all of my questions about the different products and services they offer. I was also impressed with their attention to detail and their commitment to providing the best possible customer service. The PPF installation was flawless. The film is perfectly applied and looks invisible to the naked eye. I’m confident that my car’s paint is now protected from all sorts of hazards, including rock chips, scratches, and UV damage. The window tinting is also top-notch. I chose a ceramic tint that provides excellent heat rejection and glare reduction. Overall, I am extremely happy with the service and the work that I received BWI Motorsports. I highly recommend them to anyone looking for PPF or window tinting services for their Tesla. Here are some of the things that I loved about my experience: *Lifetime Warranty *They took the time to answer all of my questions about the different products and services they offer. *Their attention to detail was impeccable. *They were committed to providing the best possible customer service. *The PPF installation was flawless and the window tinting is top-notch. If you’re looking for PPF or window tinting services for your Tesla, I highly recommend talking to Kai. You won’t be disappointed! —– Author: M E Rating: 1/5 Date: 4/15/2023, 5:59:29 PM Review: I am a second time customer of BWI Motorsports. In 2022, I brought my BMW 5 series to this establishment for window tinting and the service was stellar. The tints were to perfection and the customer service from the owner Kai was phenomenal. Since my experience was so positive, I decided that I would return in the future to support this business if I purchased another vehicle. Though I live out of the area and the distance is a bit far from my home, it was important for me to return especially because my experience was great. I made another vehicle purchase three weeks ago, a BMW 7 series. I was very excited to return to BWI Motorsports and called to schedule my appointment which was handled by Kai. My appointment for “carbon tints” was booked for 4/1/23 at 9am. On the day of the appointment, I arrived at 8:45am to ensure I was on time and waited for staff to arrive to let me in which was around 9:15am with Kai arriving first. I waited patiently for his arrival, assuming he may have been running late due to the heavy rain. Kai arrived and checked me in to begin work on my car. About 2 hours later, my car was done, I paid, and was on my way out the door with plans to schedule a third appointment to get my calipers and trims painted. As I was leaving Kai verbalized the standard instructions to not roll my windows down for about 7 days or so which I adhered to. When I got home later that day, I pulled into my garage and turned on my lights to show my family my tints. To my surprise, there were very large bubbles, some the size of an 8×10 sheet of paper, on my driver’s side and passenger side rear windows and the rear windshield. Additionally, there were tiny bubbles all over all the windows. I called BWI Motorsport to try to reach a staff member and advise of the issue but no one answered so I left a voicemail. I never received a call back and waited until Tuesday but no call back so I called. I was hoping that by then the appearance of the tint issues would have dissolved but it did not. I called the shop and Kai answered. I explained the issues to him and he responded saying “oh you have bubbles because it’s ceramic tint!”. A bit confused, I advised that I did not get ceramic tint and he said “Uh I gave it to you anyway since you are a repeat customer “. A bit perplexed, I advised that the tint did not appear ceramic but just proceeded to see how the issues could be resolved. Kai asked me when I could come in and I told him I could come mid week because I would be traveling the next week. He told me to text him photos of the issues and that he would review, call me back, and get me scheduled. I did advise that is was difficult to capture all of the issues via phone or video because of the glares but told him I would send what I could gather legibly. I sent the photos and video. I waited several days, no call back, no response, nothing. I proceed to travel towards the end of the week as planned. Following my return, I called Kai on 4/10/23 to see if he was able to review my photos since I never received a follow up. He apologized for not communicating and told me to come in 4/15@9:30am. Though far, I traveled the distance, yet again to bring my car in. I walked into the waiting area at 9:30am and waited about 5 minutes for a staff member to come to the front as I didn’t not see anyone. I assumed staff were in the back. A gentleman came forward and greeted me. He was very polite and I informed him that I had an appointment with Kai to get my tints repaired. He responded to me and told me “Oh Kai ain’t here. He took a friend to the airport”. I was a bit confused because Kai told me to come in at 9:30 and that he would fix my tints since he installed them. I reiterated that to the gentleman and he called Kai to let him know I was there. I later called Kai in my car and expressed my frustrations. He told me “you could have stayed”. He did text me to return after the call but I didn’t respond. I will not be a retuning customer. I do wish the establishment well and hope this experience will not be repeated. —– Author: Patrick Hedlund Rating: 5/5 Date: 2/24/2023, 8:14:46 PM Review: Great work and customer service. —– Author: Patrick Cox Rating: 5/5 Date: 1/23/2023, 4:06:05 PM Review: I called in asking for a quote, and the gentleman was very professional! He then gave me quotes and asked me what I had in mind! I just want my front windows to match the factory glass tint .Service was impeccable and didn’t try to up sale me or pressure me into getting anything I did not want . I WILL be bringing my truck in for all future up grades to my 2022 GMC !also, everyone I ran into asked me if I had been helped .I have been to many shops in Texas and been in Maryland for four years, and this is the best I have been to since my stay in Maryland. I am a manager for a well-known company in Maryland & Virginia and customer service is everything!! 5 stars for me !!! —– Author: Gregory Becoat Rating: 5/5 Date: 12/10/2022, 4:22:11 PM Review: Best in the business. Supreme customer service. Whatever your vision, BWI Motorsports can make it happen. 10 stars! Will definitely return for future work. I went with the Satin Black Wrap with ceramic coating. Satin Rims with gold calipers. Chrome Delete and tints all around! —– Author: girlsgetjealous Rating: 5/5 Date: 7/21/2022, 10:59:04 AM Review: The atmosphere and customer service was very pleasant. Kai and Travis explained what I was looking for better in detail. Overall it was a timely experience with not a lot of waiting around. The services I had included tint, scratch removal, and a ceramic coat added to the paint. —– Author: Carla D Campbell Rating: 5/5 Date: 4/29/2022, 8:55:46 PM Review: I will be a return customer for sure. This was the second shop I went to for a quote and I was so happy, excited, and pleased that I went there. Customer service on point from start to finish! Communication is consistent. Good prices. More importantly they listen to what you want + provide suggestions as well. I got work done on my car 12/2021 & I’m still so happy!