Tint World in Urbandale

Author: Mr. T Rating: 5/5 Date: 1/25/2025, 12:13:36 PM Review: First. This place is on top of it. Texts and follow ups and confirmations. Immediate customer service was key from Caleb. Jen, the owner was an absolute pleasure to speak to as we share a few common faith beliefs and business ethics. The experience was great from start finish. Got me in the same day I called and did an absolutely stellar job what I can see. It will take about 30 days for it a to settle in, but appears to be a great job and just what was needed to finish off my Genesis. I’m going back in for the front PPF film job as well as whole car ceramic package in two weeks. Worth the money and as always, a big shout out as they honor us Veterans with a great discount as well. Can’t wait for the ceramic and PPF film work. I use this vehicle extensively on the road for my business as this is definitely worth the investment to keep my car in top shape. Can’t recommend them enough. 5 Stars. Keep up that great customer service and quality! —– Author: M Dayton Rating: 5/5 Date: 6/21/2024, 11:06:34 PM Review: Excellent team. Service oriented and very helpful. I was impressed start to finish. —– Author: Michael Vasquez Rating: 5/5 Date: 9/28/2023, 12:32:11 PM Review: Very good experience. Customer relations of this establishment is absolutely top notch. I would highly recommend doing business with them. —– Author: Brian LeFleur Rating: 5/5 Date: 5/18/2023, 12:14:06 AM Review: Fantastic work!! Great service!! Friendly staff!! Will be a future customer again!! —– Author: Joseph Kramer Rating: 5/5 Date: 4/29/2023, 11:20:09 PM Review: Took my 2023 Ford Bronco for a paint correction and ceramic coating as well as paint protection film. Jen and Matt took great care of my vehicle and the finished product was outstanding. I was also very impressed with the level of customer service they provided. I will definitely be back in the future! —– Author: Mike Huizenga Rating: 5/5 Date: 4/12/2023, 7:52:13 PM Review: I cannot remember the last time I received such high-quality customer service. I ran across an issue that I believed was related to tint work I recently had done on my car. As it turns out, Tint World was NOT responsible for the issue. I felt a little foolish when this was pointed out with evidence. However, instead of sending me on my way as they had every right to do, Tint World, specifically Austin, took time out of his day to fix a problem that Tint World did not cause in the most professional manner imaginable. He was extremely kind and personable and his understanding of the problem meant the issue was fixed in short order. On top of that, he didn’t even charge me. This is EASILY the best customer service experience I’ve had in years. Thank you, Austin and Tint World. I’ll be sure to HIGHLY recommend your products & services to folks in the Des Moines area in the future. —– Author: B.L. Benedict Rating: 5/5 Date: 1/10/2023, 3:26:47 PM Review: I had a remote start installed at Tint World after taking to all of the shops around me that do this type of work. They had the best customer service and warranty, so I went with them. Everything went as described, and I am really pleased with the outcome! —– Author: Jillissa Murphy Rating: 4/5 Date: 12/14/2022, 3:18:06 AM Review: I sent a message through their online form inquiring about window tint prices for my vehicle. Jen, the owner, responded with a text promptly providing pricing for different types and asked me to come in to see options or schedule an appointment. I stopped in last Saturday to see the options available and discuss the process and make an appointment. The gentleman working was very knowledgeable and patient with each question I asked regarding tint and the process. He had a few samples I was able to take out and place on the windows of my car to get an idea of the darkness of the tint. I ended up deciding to do a darker rear window and back 2 windows, which were tinted at 20% with the Supreme package (retail $399.99). I scheduled my appointment for this morning (Tuesday) at 8 am with a pick-up time of 2 pm. I was told that I could drop the vehicle off at any time before the appointment and use the key drop box located in the back of the building. Once I dropped off my car, I needed to sign a waiver electronically from the emailed estimate. A $50 deposit was required at appointment scheduling, which came off the total bill. This morning, I dropped my car off at about 4:25 am due to my work schedule. I parked in the back of the building by their garage doors and left my key in the drop box. As my fiancé and I left for work in his truck, I signed the waiver. At about 8:50, I received a call from Jen asking if I was going to make my appointment time and I said I had already dropped the vehicle off in the back this morning. She informed me that she hadn’t looked and went to check and found it where had left it. After work, my fiancé took me back to the shop to pick up my vehicle. Unfortunately, it wasn’t quite done yet. Jen apologized for missing the note on my appointment card stating the pickup time of 2 pm and felt bad for the inconvenience. She said it would take about another 2 hours to complete and that she would make it right. My fiancé and I had prior commitments, which is why we needed that pick-up time. We made the best of the situation and did what we could and came back at about 3:45 pm. They were just finishing up the back window and I waited for the vehicle for about another 15 – 20 minutes. During that time I chatted with Jen and loved on their shop pup, Jayla. The results of the tint look amazing; at least from what I could tell due to the very gloomy and rainy day we had been experiencing all day. I will take photos of the tint in the sun when I have a chance. If you’re interested in window tint, give these guys a call. You’ll love the work that’s done. They provide many more aftermarket services for your vehicle too. Prior to paying we discussed general care, and things to avoid; I was told to give it 30 days to fully cure and to contact them if bubbles were visible after this time. Jen was true to her word and provided a discount due to the wait and missing the note about the pick-up time. I feel like the customer service here went above and beyond to make it right, which is why I wanted to share my experience. I’m just happy to see a company and its owners that value their customers’ time and tries to make things right without a hassle. This quality is very rare now, and even though there was a scheduling mishap, which understandably happens, Jen did everything in her power to make it up to me and I was satisfied with her efforts. I can’t wait to look into other options and packages they have. I will be back! —– Author: JD Fuller Rating: 5/5 Date: 7/9/2022, 3:37:36 AM Review: Awesome and helpful staff great products and services —– Author: David Derragon Rating: 5/5 Date: 4/26/2022, 8:48:47 PM Review: Excellent service from all members of the business! Top notch professionals in every way possible! Great with with to do business!