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Definitive Details – Ceramic Pro Ceramic Coatings, Paint Protection Film (PPF) and Window Tint, located in Valparaiso, Indiana, offers a comprehensive range of automotive protection services. The shop appears to specialize in high-quality ceramic coatings, paint protection film, and window tinting for vehicle owners seeking professional-grade aesthetic and protective treatments. Customers can expect a detailed and meticulous approach to automotive detailing and protection services at this local business.

Pricing

Pricing is described as decent, reasonable, and fair in several positive reviews. However, one negative review mentions a high cost for services, highlighting that pricing perceptions vary.

Customer Service

Most reviews praise the business’s customer service, citing friendliness, helpfulness, and willingness to address issues. However, some negative reviews describe long wait times, poor communication, and failure to resolve problems, indicating inconsistency in service quality.

Reviews

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Previous Reviews Mentioning Price

Author: ryan moser Rating: 5/5 Date: 12/7/2023, 2:24:54 PM Review: Friendly service, decent price, and my car was clean hell. Would come here again! —– Author: ryan moser Rating: 5/5 Date: 12/7/2023, 2:24:54 PM Review: Friendly service, decent price, and my car was clean hell. Would come here again! —– Author: David Carmichael Rating: 5/5 Date: 12/1/2023, 4:07:19 PM Review: Extremely happy with the outcome that Justin and his crew accomplished. They did a paint correction wash before the ceramic coating that took away the years of polishing swirls and scratches. Looks better than brand new. Well worth the price and thank you for the education of the process. —– Author: David Carmichael Rating: 5/5 Date: 12/1/2023, 4:07:19 PM Review: Extremely happy with the outcome that Justin and his crew accomplished. They did a paint correction wash before the ceramic coating that took away the years of polishing swirls and scratches. Looks better than brand new. Well worth the price and thank you for the education of the process. —– Author: Meghan Rating: 5/5 Date: 7/20/2023, 10:11:57 PM Review: Eric is awesome! Highly recommend getting your vehicle detailed with these guys! Awesome, efficient, and fairly priced! I’ll never go anywhere else! —– Author: Christine Perdigao Rating: 5/5 Date: 5/19/2022, 6:31:57 PM Review: What a pleasant surprise. They were recommended by a friend. From the time I called to schedule the appointment to the time I picked up my vehicle was a seamless and highly professional experience. I will come back. Both Justin’s are great. Great service at a reasonable price. Highly recommend. —– Author: Christine Perdigao Rating: 5/5 Date: 5/19/2022, 6:31:57 PM Review: What a pleasant surprise. They were recommended by a friend. From the time I called to schedule the appointment to the time I picked up my vehicle was a seamless and highly professional experience. I will come back. Both Justin’s are great. Great service at a reasonable price. Highly recommend. —– Author: Shawn Crabtree Rating: 5/5 Date: 4/14/2022, 2:14:46 PM Review: Very knowledgeable guys. They did an amazing job at a great price!!! 10/10 would recommend!!! —– Author: Jonah Parpart Rating: 5/5 Date: 12/30/2021, 8:49:47 PM Review: I was looking for a place to take my company vehicle in to get detailed as it has been about 50k miles since the interior has seen any attention. I was only in town for about a week so I was looking for a location that would best fit my schedule. I reached out via email and received a personalized phone call back with a friendly voice on the other line to help schedule the appointment. When I showed up, the staff were incredibly polite and even drove me to my apartment when my initial ride was unable to pick me up. This truck gets lived out of and sees some mud, dust, dirt, gravel that not many vehicles see and of course when you live out of the truck there is plenty of trash that falls into hard to reach places. When I picked up my truck I was absolutely shocked. It hasn’t looked as good as it does since back when I got it with 24 miles on it. For the price I paid, the results were well above expectations. Would definitely recommend. The staff here goes above and beyond. I really wish I took some before photos to see the transition, but unfortunately I didn’t. I did however, forget that the interior of my truck was black and not brown. —– Author: Jonah Parpart Rating: 5/5 Date: 12/30/2021, 8:49:47 PM Review: I was looking for a place to take my company vehicle in to get detailed as it has been about 50k miles since the interior has seen any attention. I was only in town for about a week so I was looking for a location that would best fit my schedule. I reached out via email and received a personalized phone call back with a friendly voice on the other line to help schedule the appointment. When I showed up, the staff were incredibly polite and even drove me to my apartment when my initial ride was unable to pick me up. This truck gets lived out of and sees some mud, dust, dirt, gravel that not many vehicles see and of course when you live out of the truck there is plenty of trash that falls into hard to reach places. When I picked up my truck I was absolutely shocked. It hasn’t looked as good as it does since back when I got it with 24 miles on it. For the price I paid, the results were well above expectations. Would definitely recommend. The staff here goes above and beyond. I really wish I took some before photos to see the transition, but unfortunately I didn’t. I did however, forget that the interior of my truck was black and not brown.

Previous Reviews Mentioning Customer Service

Author: Alexis Rating: 5/5 Date: 7/20/2024, 4:17:15 PM Review: I had both my cars tinted here and I cannot be more satisfied. The accord turned out great I did have a little bubbling on my civic but with a quick call they were more than happy to fix it. The customer service is excellent and they truly go out of their way to make sure their customers are satisfied. I will definitely be back for other services! —– Author: Brendan Thews Rating: 2/5 Date: 11/8/2023, 12:52:34 AM Review: Paid $2700 for the ceramic pro ultimate and to get my windows tinted. They were supposed to apply a layer of coating on the glass which I don’t believe they did since water doesn’t bead off any of the windows. Had a piece of trash behind the film on my passenger side window when I pick up my truck after being there for 7 days. Texted them over a period of 5 days and 3 text messages yes it took 5 days for them to send 3 messages to tell me to bring it back for them to redo it. Picked up back up and now I have 8 bubbles behind the tint that they just fixed. Texted them again. Read my message but didn’t respond. Poor workmanship and customer service. —– Author: Heather Becerra Rating: 5/5 Date: 8/11/2023, 7:16:10 PM Review: I had my Yukon XL detailed at the Bond Avenue location. They did a great job! The last time I had my car detailed somewhere else for almost double the price and it didn’t look as good. Will definitely be giving referrals and will go back. Their customer service was fantastic as well…they even called the next day to make sure I was happy. Definitely recommend! —– Author: Chris O. Rating: 5/5 Date: 7/4/2023, 12:00:20 PM Review: Absolutely amazing job on my SUV! Great customer service throughout the process working around my schedule! I cannot be more thrilled with the ceramic coating! It’s smoother than a baby’s @$$ to the touch. —– Author: maegan vargas Rating: 5/5 Date: 1/3/2023, 2:53:32 AM Review: 3x returning customer. Love their full auto detailing! Justin at the Bond Ave. shop is so friendly and did an amazing job on a used, smokers car we purchased for my daughter. Smells brand new! We’ll absolutely be returning for all our detailing needs! —– Author: Raymond Mix Rating: 5/5 Date: 11/28/2022, 6:09:48 PM Review: Outstanding customer service, I dropped off my truck that needed a wash badly, and a wax ( last one over a year ago 130k miles) what I got back was something that looked better then the day I picked it up new. The best thing is it was done on time and at estimate cost. I will be using Definitive Details for all my needs. Thank you guys you did a outstanding job and you now have a customer that will return with a smile. —– Author: Jeremy d Rating: 5/5 Date: 1/11/2022, 12:15:27 AM Review: I would definitely recommend this place to anyone looking to get the job done correctly and the staff is friendly, also customer service is phenomenal 👌 —– Author: Jilissa Copeland Rating: 1/5 Date: 12/27/2021, 2:09:49 PM Review: They have terrible customer service! I waited for over 30 minutes on more than one occasion to get information on when my vehicle would be complete (because the time frame had already passed for it to have been completed) & also witnessed their interactions w/ other customers while I waited, which was poor enough for those individuals to walk out. They played extremely loud, inappropriate music in their shop that could be heard in their ‘office’ area. The time frame to complete the tint was much longer than expected, their tint machine was also broken when I had a scheduled tinting appointment and no one called to cancel my initial appointment. They attempted to tint my windows anyways and the tint was not cut correctly w/ gaps around the edges, over-hang and uneven application. I then had to wait an extended period of time to get it fixed because they were booked and they were closed for an entire week. This was a lengthy 2 month long, terrible experience & I will not be recommending this shop to anyone.
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