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About

Stephens Auto Glass, located in the city of Normal, Illinois, offers comprehensive auto window tinting services for local vehicle owners. The shop provides professional-grade window tinting solutions with attention to detail and customer satisfaction. Their technicians are skilled at applying high-quality tint films that can enhance vehicle appearance and provide protection from sun glare and heat.

Pricing

Multiple reviews highlighted the reasonable and fair pricing of the services. However, one customer chose a competitor due to a lower price, suggesting that pricing can be competitive but not always the absolute lowest.

Customer Service

Most reviewers praised the customer service as great and friendly, but one negative review described a disorganized and unreliable experience, leading to a cancellation.

Reviews

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Previous Reviews Mentioning Price

Author: Kirk Edelman Rating: 5/5 Date: 5/19/2024, 1:53:44 AM Review: Very accommodating, reasonably priced, and know their business. Keep up the good work ,thank you ,Kirk Edelman. —– Author: Kirk Edelman Rating: 5/5 Date: 5/19/2024, 1:53:44 AM Review: Very accommodating, reasonably priced, and know their business. Keep up the good work ,thank you ,Kirk Edelman. —– Author: Danny Sauer Rating: 5/5 Date: 12/24/2023, 4:29:28 AM Review: They got my 71 Chevelle glass fixed up super fast (way quicker than expected) and did a great job on it even though it’s not a show car. The people were all super friendly, and the price was very fair (I paid out of pocket, not insurance). I really appreciated the whole process, and this is 100% the place I’ll be going from now on. Well, I’ll go back if I’m not banned. I don’t *think* they got upset when I accidentally blew the tires off pulling out into traffic. It was cold out and I’m still dialing in new EFI throttle response. 😬😂 —– Author: Jon Maurer Rating: 5/5 Date: 5/4/2023, 2:36:19 PM Review: Friendly, quality service at a reasonable price. I hope I don’t need new glass again, but if I do, this will be my first choice. —– Author: Jon Maurer Rating: 5/5 Date: 5/4/2023, 2:36:19 PM Review: Friendly, quality service at a reasonable price. I hope I don’t need new glass again, but if I do, this will be my first choice. —– Author: Christina Almaguer Rating: 1/5 Date: 5/21/2021, 7:31:28 PM Review: I called around 2pm on a Monday to schedule repair for my rear quarter panel window on my car after a neighbor’s kid accidentally hit a baseball through it. Since the kid’s mom would be paying for the repair I went with the lowest price I could find, which was Stephens. They said they could come fix it on Friday. (Another company in town would have gotten me in Tuesday for $48 more than Stephens) On Thursday I get a text asking to confirm the color of the tint on the window and they asked for a picture to help confirm. Got that done. Friday, the day I should be getting this fixed, around 1:30 they call and again are asking which window needs repair. I again told them the quarter panel, not the small triangle of glass on the rear door. They also had my picture I sent the day before so I was surprised there was still any confusion. They got the glass for the wrong window and would need to reschedule me for when the correct glass actually came in. I ended up calling back and cancelling with Stephens because the process was already feeling unreliable and unorganized. Now I know why paying the higher price (I will be paying the difference out of my pocket) with the other company (who also has way better reviews) is worth it. —– Author: Christina Almaguer Rating: 1/5 Date: 5/21/2021, 7:31:28 PM Review: I called around 2pm on a Monday to schedule repair for my rear quarter panel window on my car after a neighbor’s kid accidentally hit a baseball through it. Since the kid’s mom would be paying for the repair I went with the lowest price I could find, which was Stephens. They said they could come fix it on Friday. (Another company in town would have gotten me in Tuesday for $48 more than Stephens) On Thursday I get a text asking to confirm the color of the tint on the window and they asked for a picture to help confirm. Got that done. Friday, the day I should be getting this fixed, around 1:30 they call and again are asking which window needs repair. I again told them the quarter panel, not the small triangle of glass on the rear door. They also had my picture I sent the day before so I was surprised there was still any confusion. They got the glass for the wrong window and would need to reschedule me for when the correct glass actually came in. I ended up calling back and cancelling with Stephens because the process was already feeling unreliable and unorganized. Now I know why paying the higher price (I will be paying the difference out of my pocket) with the other company (who also has way better reviews) is worth it. —– Author: Rick Adams Rating: 5/5 Date: 4/23/2021, 6:36:23 PM Review: Great people, great prices and service —– Author: Rick Adams Rating: 5/5 Date: 4/23/2021, 6:36:23 PM Review: Great people, great prices and service

Previous Reviews Mentioning Customer Service

Author: Amber Prendergast Rating: 5/5 Date: 4/25/2024, 1:05:57 AM Review: Always a great experience! Great customer service!!
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