A&B Audio Store

Author: Dawn Peffer Rating: 1/5 Date: 11/16/2024, 3:22:12 PM Review: We ordered a dual dashcam. I was told we would receive a call when it comes in. We were never called. I had to call them. When I did call, I was told to hold. I could hear everything… five minutes later I knew I was forgotten. I’m ok with that, it happens to the best of us, however, when I called back and said I think you forgot me, I was told “ok”. Customer Service lacks with this company. Fast forward, I drove in for my appt just to find out they ordered the wrong dash cam. Again…it happens…I get it, so I asked if they can order the cam and have it installed before a specific date. We were told no problem, we will call you when it comes in and get you in before that date. Guess what… Once again I had to call them and was told…oh yes that came in yesterday, then was told they won’t be able to get it installed by the day we agreed. I cancelled my order. One major unhappy customer! —– Author: Ricky Williams Rating: 5/5 Date: 3/5/2024, 9:41:55 PM Review: Good price and great customer service! —– Author: Kim Anderson Rating: 5/5 Date: 2/21/2024, 9:46:28 PM Review: Great customer service. Steve is very polite and helpful. I recommend everyone to come see him and the great job they do. —– Author: nathan jute Rating: 5/5 Date: 1/31/2024, 10:32:38 PM Review: Great customer service, fixed my backup camera for free with my radio. —– Author: Dave A Rating: 5/5 Date: 1/12/2024, 5:48:16 PM Review: great service! —– Author: Melisa McKinley Rating: 5/5 Date: 11/3/2023, 3:05:45 AM Review: Treat there customers with respect, also very knowledgeable and helpful. The owner is responsible and helpful! —– Author: TheBlindReaper Rating: 1/5 Date: 1/28/2023, 2:25:36 PM Review: Absolutely horrible customer service. My appointment was for 9AM. I showed up at 8:45AM and didnt see a sign of life until I called the place at 9AM. The worker who answered the phone said “The front door isnt open?”, and I replied “No. I’m standing outside and the shutters are still down. I was instructed to be here 15 minutes before my scheduled appointment at 9AM.” He said “whoops, sorry. I’ll open it.” No big deal. I then proceeded to drop off my vehicle at the agreed upon scheduled time, 9AM . Was then told by Steve that it would take 4 hours. I was shocked because originally I was told 45 min to 1 hour by a third party source, but whatever. Probably a miscommunication, no biggie. I had to have the work done. I thanked him and apologized for my shocked disdain, as it was a surprise to me and I had to take care of my two kids. Thankfully I had a family friend who was able to pick me up so I could go home and watch the kids while my wife went to work. I called at 3PM, 6 hours after the fact, and Steve picked up. His response was “Oh yeah, he told you it would take til the end of day when you handed him the keys.” which NO ONE told me nor notified me of, and I handed HIM the keys! I said “No one said that to me at all… but wait, you told me it would take 4 hours?” to which his response was “Yeah, exactly. INSTALLATION takes 4 hours. It should be done before the end of day.” I was at a loss of words and felt helpless. There was nothing I could do. Thank God my mother was available, otherwise I don’t know how I would have gotten back to their shop at 6PM, as now this “4 hour installation” has turned into a 9 HOUR INSTALLATION. That’s not even the worst part…. So my mother took me and my kids over there around 5:40pm. I walked in, Steve looked at me, and continued to talk to his coworkers. After about 6 minutes standing there, he finally used me to come to the counter to finalize & pay for the service. The only thing I say to him is “Why didn’t you call me to tell me this was finished?” which he responded with “Oh, well we just completed like 10 minutes ago and we’re about to call you.” I couldn’t believe it. And I realized why he waited, because after I got my receipt, I read that the shop would have charged me $35 a day for them storing my vehicle after hours. Had I waited for him to call me and not just shown up 20 min before they closed, they would have charged me more money. I will never use this place again. People please beware. —– Author: Russ Walker Rating: 5/5 Date: 9/13/2022, 7:08:48 PM Review: Amazing service.. great work —– Author: hailey tubergen Rating: 5/5 Date: 1/24/2022, 5:31:55 PM Review: great service whenever i need help, awesome staff thank you!! —– Author: Gregg Brotman Rating: 3/5 Date: 9/27/2021, 12:16:28 PM Review: Had me order wrong set up for my truck. Customer service is lacking.