Fusion Salon & Spa, located in the vibrant city of Port St. Lucie, Florida, offers professional auto window tinting services that cater to local vehicle owners seeking enhanced style and protection. The shop provides precise and meticulous window tinting installations with attention to detail and quality craftsmanship. Customers can expect a smooth and efficient experience with skilled technicians who understand the nuances of automotive window film application.
Multiple reviews cite significant discrepancies between advertised and actual prices, inconsistent pricing across visits and services, and a failure to inform customers of price increases beforehand. These issues strongly suggest unreasonable pricing practices.
Customer Service
Reviews reveal both positive and negative experiences with customer service. While some customers praise the friendliness and professionalism of staff, others report poor communication, unresponsive staff (long wait times for call backs), and a failure to resolve issues, leading to an overall mixed and negative impression.
Author: Debra DePasquale
Rating: 1/5
Date: 1/5/2024, 6:52:09 PM
Review: Heads up! The prices advertised for event makeup and hair are not honored.
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Author: Debra DePasquale
Rating: 1/5
Date: 1/5/2024, 6:52:09 PM
Review: Heads up! The prices advertised for event makeup and hair are not honored.
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Author: Marlene Lammers
Rating: 3/5
Date: 5/17/2023, 8:51:31 PM
Review: Price was 4x of previous experience and less half as good. Still in need of the cut explicitly requested.
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Author: Marlene Lammers
Rating: 3/5
Date: 5/17/2023, 8:51:31 PM
Review: Price was 4x of previous experience and less half as good. Still in need of the cut explicitly requested.
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Author: Marissa Steinik
Rating: 1/5
Date: 5/14/2023, 2:11:11 PM
Review: The only reason why I still go here is for Malissa. She’s amazing but management sucks. I booked a keratin and they said it would be $250 unless there’s extra product used. When I went to pay the girl tells me prices went up. And it’s $300 now. That’s not the way to do business. I wasn’t expecting to pay an extra $50 you should tell the customer upfront.
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Author: Marissa Steinik
Rating: 1/5
Date: 5/14/2023, 2:11:11 PM
Review: The only reason why I still go here is for Malissa. She’s amazing but management sucks. I booked a keratin and they said it would be $250 unless there’s extra product used. When I went to pay the girl tells me prices went up. And it’s $300 now. That’s not the way to do business. I wasn’t expecting to pay an extra $50 you should tell the customer upfront.
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Author: Darlene Mcneal
Rating: 5/5
Date: 2/20/2022, 11:17:57 AM
Review: I was given a gift certificate for my birthday. I knew this spa has been here for years but this was my first visit. I walked in and was greeted by Jessica, very kind and made me feel very comfortable. The spa is beautiful. She walked me to the treatments room waiting area which is beautiful, very cozy and relaxing. Kristina was my massage therapist and wow. I had a 90 min massage, she listened to everything I said, she did an amazing job. The room was very peaceful and calming. I loved everything about it and will definitely go back and refer others. The friend who have me the gc used Dahlia and said she was amazing as well. The prices are inline with most area spas.
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Author: Angie Schmackle
Rating: 5/5
Date: 10/18/2021, 12:31:47 PM
Review: Very professional relaxed atmosphere. Stylist did exactly as asked. Prices are higher but worth it!
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Author: Angie Schmackle
Rating: 5/5
Date: 10/18/2021, 12:31:47 PM
Review: Very professional relaxed atmosphere. Stylist did exactly as asked. Prices are higher but worth it!
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Author: Kayla Sickel
Rating: 1/5
Date: 7/24/2021, 6:26:04 AM
Review: I have been a customer with Sam here for about 6 months. I got my hair done last week and wasn’t happy with the outcome. I called a couple days later to see if I could get in and the receptionist said I would have to wait 9 days!!! Which is unexcepable. She then took my name and said someone would call me back to see if I could get in sooner. No one ever called me back . I am very upset. It was a very expensive apt and felt like the stylist didn’t listen to what I wanted that day and
Just got by with what she had to do. And that wasn’t even good. Felt my services that day were way over priced as well. I asked for her to cover my grey’s… she placed color on only the crown of my head and maybe 6 foils around the hair line. That bled through so I had marks of demarcation when I pulled my hair back. I would have loved to been offered a refund so I could go else were to have this fixed but no one offered me that. After waiting 3 days for a call back I called and told them to cancel all future apts then she offered to get me in as soon as the next day. Which I declined.
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Author: Kayla Sickel
Rating: 1/5
Date: 7/24/2021, 6:26:04 AM
Review: I have been a customer with Sam here for about 6 months. I got my hair done last week and wasn’t happy with the outcome. I called a couple days later to see if I could get in and the receptionist said I would have to wait 9 days!!! Which is unexcepable. She then took my name and said someone would call me back to see if I could get in sooner. No one ever called me back . I am very upset. It was a very expensive apt and felt like the stylist didn’t listen to what I wanted that day and
Just got by with what she had to do. And that wasn’t even good. Felt my services that day were way over priced as well. I asked for her to cover my grey’s… she placed color on only the crown of my head and maybe 6 foils around the hair line. That bled through so I had marks of demarcation when I pulled my hair back. I would have loved to been offered a refund so I could go else were to have this fixed but no one offered me that. After waiting 3 days for a call back I called and told them to cancel all future apts then she offered to get me in as soon as the next day. Which I declined.
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Author: Katelyn Demers
Rating: 2/5
Date: 4/11/2021, 5:35:02 PM
Review: Have been going to fusion for the longest. The ladies are very very nice and the experience is always pleasant. However the quality of work does not match the price. I never leave with what I ask to be done. $300+ everytime but my hair looks like it was barely touched. Will not be going back.
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Author: Katelyn Demers
Rating: 2/5
Date: 4/11/2021, 5:35:02 PM
Review: Have been going to fusion for the longest. The ladies are very very nice and the experience is always pleasant. However the quality of work does not match the price. I never leave with what I ask to be done. $300+ everytime but my hair looks like it was barely touched. Will not be going back.
Previous Reviews Mentioning Customer Service
Author: dee maynard
Rating: 5/5
Date: 5/16/2023, 9:11:25 AM
Review: Great service
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Details
266 NW Peacock Blvd Suite #105 Port St. Lucie Florida 34986 United States