East Bay Auto Spa

Author: Delfin Mendoza Rating: 5/5 Date: 10/4/2023, 9:48:48 PM Review: Great customer service! This place is dope —– Author: Esra Ozturk Rating: 5/5 Date: 7/19/2023, 9:31:18 PM Review: I brought my brand new Tesla Model Y performance to Ron and team for a PPF (full hood, fenders, headlights and mirrors) and custom window tint on all windows including the glass on top. He is just fantastic and a professional at what he does. The PPF is flawless and his customer service is what every car professional should aspire to. You really get what you pay for with these services and I am really happy I invested with him and his team and didn’t take short cuts with anyone else. Any concern I ever had was addressed immediately and he really goes above and beyond and cares about his business, his clients and their cars. He is knowledgeable and just a nice guy!! Thanks Ron! —– Author: Mir (Mir Photography) Rating: 2/5 Date: 4/20/2023, 11:29:48 PM Review: Mixed experience. I’ve brought two vehicles here over time. My first experience was great, it was a Tesla Model S and Ron did a great job with that one, never had issues. My second vehicle has issues, 22 Land Rover Defender. Initial job was great. It’s been a little over 12 months and I’ve got major peeling happening in various sections. After an inquiry email, he stated that it happens because of the local car washes. I only hand wash mine myself in my driveway, so that made no sense. After I let them know that I was not keen on paying to get it fixed and I’d just fix it myself.. I got a remarkably rude email back, stating that I should have come to my follow-up appointment to make sure these things don’t happen. The Tesla never needed a 2nd appointment, had no issues. My friends also have PPF from other places, never needed a 2nd appointment to fix issues. The customer service experience left me speechless. I’ve probably spent between $15k-20k here, will be going somewhere else next time. Edit: I’m glad the business responded, because this is exactly the type of reply you will get if you make the mistake of claiming warranty: “pressure washer did this” (no, it did not), “you didn’t come for a 2nd appointment” (irrelevant and it wasn’t peeling at that time) – “I offered to trim out that area” (per your own email: “that type of lift is not covered under warranty”). There was also no attempt at follow up, that is completely false. Literally anything to avoid a warranty fix – just unreal and proves my point.