Tint Master Visalia

Author: Eddie Aguilar Rating: 5/5 Date: 9/20/2024, 11:24:16 PM Review: Excellent service —– Author: Angel Morales Rating: 5/5 Date: 8/2/2024, 11:03:00 PM Review: They were very helpful and took care of my car fast, very polite and fantastic service . Thank you —– Author: F Avitia Rating: 5/5 Date: 5/15/2024, 10:58:38 PM Review: Great work. Professional interaction and excellent customer service. —– Author: Baldo Gonzalez Rating: 5/5 Date: 3/9/2024, 7:35:19 PM Review: Awesome customer service and the work done looks amazing! —– Author: Steven Tucker Rating: 5/5 Date: 3/6/2024, 12:24:38 AM Review: Quick and easy! Great customer service! —– Author: Kassie Aguilar Rating: 5/5 Date: 3/1/2024, 12:40:26 AM Review: Best customer service & product! I love that they offer a lifetime warranty on their product which shows me they are confident in their product!! —– Author: Robert Guzman Rating: 5/5 Date: 1/19/2024, 12:58:21 AM Review: Highly recommend! Have brought all my cars to them and they never disappoint! Quick easy and hassle free. Best customer service. —– Author: Eliza Gonzalez Rating: 1/5 Date: 8/13/2022, 2:37:34 AM Review: I had an appointment for car window tinting. I went into the office, signed the appropriate forms, and asked questions. The woman at the service desk was sarcastic and rude when answering my questions. But she answered them. I figured she might be having a bad day and decided to let it go. We go do a walk-through of my car, at which point I asked her about keeping some window stickers on my car and tinting over them. My problem if I choose to do so right? This woman rolled her eyes, said, “That’s an unusual request, but I can tell my guys to leave them”, then rolled her eyes again, and said, right next to me, under her breath and annoyed, “oh my god”. At this point, I can no longer let her attitude go. I tell her, “You know what? I’m going to go ahead and cancel the appointment. Can I have the forms I signed back?” She gave me one of the forms back, and refused to give me the other form back. I strongly advise management to follow up on this. Her attitude was very inappropriate and unsuitable for business. Mind you, I had decided to buy up from what I originally had selected, and they lost that business over this employee’s attitude. Terrible service. Edit: Based on Marc’s response to my review, decide for yourselves guys. Marc, you’re absolutely right. You do have the right to refuse service. As do I, which is why I did refuse your service by canceling my appointment. I also have the right to share my experience with others. If you believe that rolling eyes at customers, responding to their questions sarcastically, and giving them attitude is professional, power to you. If you’re confident in the business and service you provide, don’t be so upset by one review. Grow from it. Learn from it. Your response has been incredibly unprofessional. I now understand why the woman at the front service desk feels that she can freely treat customers the way she did. Have a good day Marc. I wish you all the best. —– Author: Hector Lopez Rating: 1/5 Date: 5/14/2022, 9:31:40 PM Review: Was originally given a quote of $235 over the phone, showed up to the business and lady in the front seemed to be bothered by me even though I had an appointment. Apparently 20% tint isn’t available in their basic package and had to “ upgrade” to their mid package which now jumped to $350 for everything. Would have been great to have known that information over the phone instead of wasting my time and having to drive to the shop. They seem like a great shop but lack communication and the lady in the front desk lacks customer service skills. (Edit) to the owner’s response -Given that 20% is a very common choice for window tint and many other shops offer it in their basic package, why not give a heads up over the phone ? Seems like a bait and switch tactic because nobody will expect that the 20% won’t be available in the basic package and will have to “upgrade” to the mid trim. Either way it’s simple communication and the discussion of tint variety should be information given over the phone without having to ask, it will save the business and the customer both their time. —– Author: daniel sanchez Rating: 5/5 Date: 5/2/2022, 5:11:08 AM Review: Great Customer service