TAPS Truck & Auto Accessories, Inc.

Author: RV Rambler Rating: 5/5 Date: 11/16/2023, 4:33:53 AM Review: The attention to detail and the customers service of this shop is top notch. While passing through during travel, we had a malfunction on our tow vehicle’s towing mechanism, the base plate, leaving us stranded as a teavel unit. Garrett diagnosed and explained the problem simply, but thoughrogly. He found & ordered parts, fit us in to install and we were on our way in less than 24 hours. OUTSTANDING.The price was fair and the work was clean and professional. . Thank you TAPs. —– Author: RV Rambler Rating: 5/5 Date: 11/16/2023, 4:33:53 AM Review: The attention to detail and the customers service of this shop is top notch. While passing through during travel, we had a malfunction on our tow vehicle’s towing mechanism, the base plate, leaving us stranded as a teavel unit. Garrett diagnosed and explained the problem simply, but thoughrogly. He found & ordered parts, fit us in to install and we were on our way in less than 24 hours. OUTSTANDING.The price was fair and the work was clean and professional. . Thank you TAPs. —– Author: Anthony Overton Rating: 1/5 Date: 4/6/2022, 12:59:45 AM Review: Dear Future Customers, I want to start that I have only heard great things about TAPs and that is why I had choosen to go there for my new camper shell. I originally got a quote that was higher than I wanted to spend, but told myself it would be worth it because everyone had said that TAPS would take care of you. I ordered my camper shell on November 24 and was given a 6-8 week timeline. On January 18th when I hadn’t heard anything I called to be informed that the manufacture was waiting on pieces to be shipped. No big deal overall as I could understand the shipping delays due to the nonsense of the world at the time. On March 3rd, I received word that my camper shell was in and scheduled installation the following Monday. I was excited it had finally arrived. As I went to arrive for my installation appointment I received a call that a mistake had been made. The installer had accidently notched my camper shell for use with a lumber rack (curious as my rack already had a Thule rack installed on it). I was frustrated but took a deep breath as getting upset would have solved nothing. I told myself it’s TAPs, I have only heard great things, and they will make it right. They reordered the shell hoping it would arrive faster than the first. On March 23rd, it arrived and they called again to schedule installation. The earliest appointment they had was April 5th. I asked if there was any way to get it put on sooner given the wait and circumstances above. I was assure that if they had any appontments available I would be called. Today, is April 5th and my camper shell was installed. As you can see they couldn’t find any way to get it installed earlier despite their earlier mistake. I showed up for my 3:30 appointment, was told it would take an hour and they would call. At 4:50pm I received the text message it was ready. I went it to pay the balance. Despite everything above the final price was to be as originally quoted. They ran my card and told me it was ready out back. It was clear to me they were more focused on wrapping up the day than to ensure I had received a quality experience. No one in the office even acknowledged the challenging circumstance around the arrival and installation of this particular camper shell. I went around back and the shop was a ghost town. No one checked in to make sure I understood the feature of the $3,000 purchases I just made or showed me any important maintainance tips or items that might have been relavant. The keys were already on my key ring so I must have been good to go. I accepted it for what it was at that point. On the drive home I noticed they didn’t take the time to wash the gummy reside from the factory sticker off the outside or inside of the campershell window, something I just spent the last 30 minute taking care of myself. Glad I payed $115 dollars for the professional installation, a service that ultimately created more grief than support. I am and never will be the person that will yell and scream at people working to do their job even when they make mistakes. I wish the best experience for TAPs future customers but I am disappointed and I will probably look elsewhere any future Truck and Auto accessory needs. —– Author: Anthony Overton Rating: 1/5 Date: 4/6/2022, 12:59:45 AM Review: Dear Future Customers, I want to start that I have only heard great things about TAPs and that is why I had choosen to go there for my new camper shell. I originally got a quote that was higher than I wanted to spend, but told myself it would be worth it because everyone had said that TAPS would take care of you. I ordered my camper shell on November 24 and was given a 6-8 week timeline. On January 18th when I hadn’t heard anything I called to be informed that the manufacture was waiting on pieces to be shipped. No big deal overall as I could understand the shipping delays due to the nonsense of the world at the time. On March 3rd, I received word that my camper shell was in and scheduled installation the following Monday. I was excited it had finally arrived. As I went to arrive for my installation appointment I received a call that a mistake had been made. The installer had accidently notched my camper shell for use with a lumber rack (curious as my rack already had a Thule rack installed on it). I was frustrated but took a deep breath as getting upset would have solved nothing. I told myself it’s TAPs, I have only heard great things, and they will make it right. They reordered the shell hoping it would arrive faster than the first. On March 23rd, it arrived and they called again to schedule installation. The earliest appointment they had was April 5th. I asked if there was any way to get it put on sooner given the wait and circumstances above. I was assure that if they had any appontments available I would be called. Today, is April 5th and my camper shell was installed. As you can see they couldn’t find any way to get it installed earlier despite their earlier mistake. I showed up for my 3:30 appointment, was told it would take an hour and they would call. At 4:50pm I received the text message it was ready. I went it to pay the balance. Despite everything above the final price was to be as originally quoted. They ran my card and told me it was ready out back. It was clear to me they were more focused on wrapping up the day than to ensure I had received a quality experience. No one in the office even acknowledged the challenging circumstance around the arrival and installation of this particular camper shell. I went around back and the shop was a ghost town. No one checked in to make sure I understood the feature of the $3,000 purchases I just made or showed me any important maintainance tips or items that might have been relavant. The keys were already on my key ring so I must have been good to go. I accepted it for what it was at that point. On the drive home I noticed they didn’t take the time to wash the gummy reside from the factory sticker off the outside or inside of the campershell window, something I just spent the last 30 minute taking care of myself. Glad I payed $115 dollars for the professional installation, a service that ultimately created more grief than support. I am and never will be the person that will yell and scream at people working to do their job even when they make mistakes. I wish the best experience for TAPs future customers but I am disappointed and I will probably look elsewhere any future Truck and Auto accessory needs.