Mountain Home Auto Glass

Author: Goku Black Rating: 1/5 Date: 7/22/2022, 8:18:10 PM Review: I made my appointment with them on a Tuesday was told I’d have a new window in by Friday. They offered to vacuum out my broken glass and put a “temporary” window on it. So I thought that was pretty nice. The price they quoted was high, but I was willing to pay it for the speed of services. They had me drop off my car at 8am. SIX hours later they called me at 2pm to let me know that the window that they ordered for my car was incorrect and wouldn’t match the rest of my windows. Wendy told me that was the only option available. I was pretty upset and asked to make some other calls and look up the windows myself. I found FOURTEEN other options for new windows for my car online that they could have used. I called back to confirm I had no other options and I was understanding that the window was actually colored glass and not tinted (which I could have removed) THEY THEN HAD THE AUDACITY TO DOUBLE DOWN AND TELL ME THAT WAS THE ONLY OPTION FOR A NEW WINDOW. After some back and fourth I was offered no other options, no discount and they called another business to see how much it would cost to fix their mistake and have my other windows tinted. They charged me $252 for a rear window, and for the low price of $147 at a different business I could have the rest of my windows tinted to match. I’d be out $399 total to make my car look like it’s supposed to. I find it irresponsible and unacceptable to keep someone’s vehicle for SEVEN HOURS for a one hour job, to not have the correct part, and not even tell the client until right before installation. I was also told by Wendy that they had a cancellation the day before and “tried” calling me to come in Thursday meaning they had my glass for two days and couldn’t be bothered to tell me it was the wrong color until they held my vehicle hostage for seven hours into a Friday afternoon. Making sure I couldn’t go somewhere else unless I wanted to wait the weekend without a window. I never received that call. I have caller ID. I feel like this business is sketchy and I will be advertising such with a sign over my offending window until it falls off. —– Author: Goku Black Rating: 1/5 Date: 7/22/2022, 8:18:10 PM Review: I made my appointment with them on a Tuesday was told I’d have a new window in by Friday. They offered to vacuum out my broken glass and put a “temporary” window on it. So I thought that was pretty nice. The price they quoted was high, but I was willing to pay it for the speed of services. They had me drop off my car at 8am. SIX hours later they called me at 2pm to let me know that the window that they ordered for my car was incorrect and wouldn’t match the rest of my windows. Wendy told me that was the only option available. I was pretty upset and asked to make some other calls and look up the windows myself. I found FOURTEEN other options for new windows for my car online that they could have used. I called back to confirm I had no other options and I was understanding that the window was actually colored glass and not tinted (which I could have removed) THEY THEN HAD THE AUDACITY TO DOUBLE DOWN AND TELL ME THAT WAS THE ONLY OPTION FOR A NEW WINDOW. After some back and fourth I was offered no other options, no discount and they called another business to see how much it would cost to fix their mistake and have my other windows tinted. They charged me $252 for a rear window, and for the low price of $147 at a different business I could have the rest of my windows tinted to match. I’d be out $399 total to make my car look like it’s supposed to. I find it irresponsible and unacceptable to keep someone’s vehicle for SEVEN HOURS for a one hour job, to not have the correct part, and not even tell the client until right before installation. I was also told by Wendy that they had a cancellation the day before and “tried” calling me to come in Thursday meaning they had my glass for two days and couldn’t be bothered to tell me it was the wrong color until they held my vehicle hostage for seven hours into a Friday afternoon. Making sure I couldn’t go somewhere else unless I wanted to wait the weekend without a window. I never received that call. I have caller ID. I feel like this business is sketchy and I will be advertising such with a sign over my offending window until it falls off. —– Author: str8uponit solo1 Rating: 1/5 Date: 4/29/2022, 12:40:35 PM Review: Prices too high its glass not gold —– Author: str8uponit solo1 Rating: 1/5 Date: 4/29/2022, 12:40:35 PM Review: Prices too high its glass not gold